Guardian Life | Manager

12 hours ago


chennai, India Guardian Life Full time

Job Description:


  • Set, articulate and execute the role and processes of key support areas across the organization.
  • Ensure consistency in all aspects of process and procedures.
  • Coordinate consistent data reporting for key support area and ensure all reporting is accurate and timely.
  • Manage and lead a staff in key operational support functions
  • Deliver on operational goals as defined


Skills and Knowledge:


  • Strong knowledge of insurance domain specially US insurance.
  • Strong knowledge of US Group Disability (STD/LTD) and Life Claims
  • Excellent communication skills and stakeholder management skills
  • Strong knowledge and in-depth understanding of Quality & SLAs.
  • Good to have six sigma green Belt certification


Strong collaboration and interpersonal skills.


  • Proven ability to implement change in a large organization and drive high engagement with team
  • Proven ability to organize, prioritize, handle time constraints and manage shifting priorities
  • Excellent analytical, decision making, problem solving and negotiation skills
  • Highly effective verbal and written communication skills (English)
  • Team leadership; demonstrated ability to effectively manage people through tight deadlines and high pressure customer service oriented organization
  • Confidence and skill to influence individuals at all levels of the organization
  • Demonstrated background of taking appropriate, calculated risks and working them to the advantage of the organization
  • Knowledge of business systems and their interfaces required.
  • Shifts: 5 PM – 2 AM


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