Guardian Life | Manager
12 hours ago
Job Description:
- Set, articulate and execute the role and processes of key support areas across the organization.
- Ensure consistency in all aspects of process and procedures.
- Coordinate consistent data reporting for key support area and ensure all reporting is accurate and timely.
- Manage and lead a staff in key operational support functions
- Deliver on operational goals as defined
Skills and Knowledge:
- Strong knowledge of insurance domain specially US insurance.
- Strong knowledge of US Group Disability (STD/LTD) and Life Claims
- Excellent communication skills and stakeholder management skills
- Strong knowledge and in-depth understanding of Quality & SLAs.
- Good to have six sigma green Belt certification
Strong collaboration and interpersonal skills.
- Proven ability to implement change in a large organization and drive high engagement with team
- Proven ability to organize, prioritize, handle time constraints and manage shifting priorities
- Excellent analytical, decision making, problem solving and negotiation skills
- Highly effective verbal and written communication skills (English)
- Team leadership; demonstrated ability to effectively manage people through tight deadlines and high pressure customer service oriented organization
- Confidence and skill to influence individuals at all levels of the organization
- Demonstrated background of taking appropriate, calculated risks and working them to the advantage of the organization
- Knowledge of business systems and their interfaces required.
- Shifts: 5 PM – 2 AM
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