Service Delivery Leader
1 week ago
About the Role We are looking for an experienced Service Delivery Leader (SDL) to lead end-to-end Application Support operations for PeopleStrong’s HR Tech platform. The role focuses on driving SLA adherence, managing escalations, improving support processes, and delivering an exceptional customer experience. Key Responsibilities Lead and manage L0–L2 AppSupport teams across HR tech modules. Own service delivery metrics: SLAs, TAT, backlog, ticket hygiene, and workload management. Drive escalation handling, RCA, problem management, and preventive fixes with Product & Engineering. Strengthen customer communication and ensure high-quality resolutions. Maintain SOPs, Knowledge Base, and self-service support content. Identify recurring issues and work with Product teams to improve platform stability. Build dashboards and reports for support performance. Maintain strong customer and stakeholder relationships; represent support in reviews and QBRs. Lead team development, performance management, and capability building. Qualifications Bachelor’s degree required; Master’s preferred. 10–12+ years in Application Support/Service Delivery, with 5+ years in leadership . Strong command of SLA/TAT management, incident/problem management, and governance. Experience in SaaS/HR Tech preferred. Excellent communication, stakeholder management, and crisis-handling skills. Proven experience managing high-volume support operations. Strong analytical and data-driven approach.
-
Service Delivery Leader
2 weeks ago
Hyderabad, India PeopleStrong Full timeAbout the RoleWe are looking for an experienced Service Delivery Leader (SDL) to lead end-to-end Application Support operations for PeopleStrong’s HR Tech platform. The role focuses on driving SLA adherence, managing escalations, improving support processes, and delivering an exceptional customer experience.Key ResponsibilitiesLead and manage L0–L2...
-
Service Delivery Leader
2 weeks ago
Hyderabad, India PeopleStrong Full timeAbout the RoleWe are looking for an experienced Service Delivery Leader (SDL) to lead end-to-end Application Support operations for PeopleStrong’s HR Tech platform. The role focuses on driving SLA adherence, managing escalations, improving support processes, and delivering an exceptional customer experience.Key Responsibilities- Lead and manage L0–L2...
-
Service Delivery Leader
2 weeks ago
Hyderabad, India PeopleStrong Full timeAbout the Role We are looking for an experienced Service Delivery Leader (SDL) to lead end-to-end Application Support operations for PeopleStrong’s HR Tech platform. The role focuses on driving SLA adherence, managing escalations, improving support processes, and delivering an exceptional customer experience. Key Responsibilities Lead and manage L0–L2...
-
Service Delivery Leader
2 weeks ago
hyderabad district, India PeopleStrong Full timeAbout the Role We are looking for an experienced Service Delivery Leader (SDL) to lead end-to-end Application Support operations for PeopleStrong’s HR Tech platform. The role focuses on driving SLA adherence, managing escalations, improving support processes, and delivering an exceptional customer experience. Key Responsibilities Lead and manage L0–L2...
-
Offshore Delivery Leader
1 week ago
Hyderabad, Telangana, India i4 Consulting : Reimagining HR Blueprints Full time ₹ 15,00,000 - ₹ 30,00,000 per yearJob Summary The Offshore Delivery Leader will oversee the operations of the offshore delivery center in Hyderabad, driving excellence in team performance, business growth, and innovation. This leader will play a critical role in building high-performing product teams for complex trading platforms, nurturing next-generation talent, ensuring the overall...
-
Operations Delivery Leader
2 days ago
Hyderabad, Telangana, India R1 RCM Full timeJob Description: Operations Delivery Leader (8M)R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most...
-
Operations Delivery Leader
4 days ago
Hyderabad, Telangana, India R1 RCM Full timeJob Description: Operations Delivery Leader (8M) R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most...
-
Operations Delivery Leader
3 days ago
Hyderabad, India R1 RCM - Revenue Cycle Management Full timeJob Description Job Description: Operations Delivery Leader (8M) R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the...
-
Service Delivery Leader
2 weeks ago
Hyderabad, Telangana, India, Telangana PeopleStrong Full timeAbout the RoleWe are looking for an experienced Service Delivery Leader (SDL) to lead end-to-end Application Support operations for PeopleStrong’s HR Tech platform. The role focuses on driving SLA adherence, managing escalations, improving support processes, and delivering an exceptional customer experience.Key ResponsibilitiesLead and manage L0–L2...
-
Service Delivery Director
7 days ago
hyderabad, India beBeeLeadership Full timeJob Summary:This role oversees the end-to-end delivery of projects and services, ensuring seamless operations and high customer satisfaction.About the Job:The successful candidate will lead service delivery teams, manage vendor relationships, and ensure compliance with SLAs.Key responsibilities include developing reporting systems, overseeing vendor...
