Quality Analyst

1 week ago

Lucknow, India TP Full time

Key Responsibilities: - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. Provide constructive feedback and coaching to agents to improve performance. identify gaps in communication, process adherence and customer handling prepare and maintain quality reports, dashboards and analysis for leadership. support process improvement initiatives to drive customer satisfaction CSAT, NPS and FCR. Qualification required: - Graduate in any stream Minimum 1-3 years of exp as a quality analyst in an international voice process.

  • Quality Analyst

    1 week ago

    Lucknow, Uttar Pradesh, India laitkor InfoSolutions Full time

    Roles & Responsibilities Quality AnalystExecute functional, regression, smoke, and sanity testingReport, track, and follow up on defects using appropriate tracking tools.Ensure adherence to quality standards throughout the SDLC.

  • Quality Analyst

    2 weeks ago

    Lucknow, India TP Full time

    Key Responsibilities: -Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.Provide constructive feedback and coaching to agents to improve performance.identify gaps in communication, process adherence and customer handlingprepare and maintain quality reports, dashboards and analysis for leadership.support process...

  • Quality Analyst

    2 weeks ago

    Lucknow, India TP Full time

    Key Responsibilities: -Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.Provide constructive feedback and coaching to agents to improve performance.identify gaps in communication, process adherence and customer handlingprepare and maintain quality reports, dashboards and analysis for leadership.support process...

  • Quality Analyst

    4 days ago

    Lucknow, India TP Full time

    Key Responsibilities: -Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.Provide constructive feedback and coaching to agents to improve performance.identify gaps in communication, process adherence and customer handlingprepare and maintain quality reports, dashboards and analysis for leadership.support process...

  • Quality Analyst

    2 weeks ago

    Lucknow, India TP Full time

    Key Responsibilities: - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. Provide constructive feedback and coaching to agents to improve performance. identify gaps in communication, process adherence and customer handling prepare and maintain quality reports, dashboards and analysis for leadership. support process...

  • Quality analyst

    2 weeks ago

    Lucknow, India TP Full time

    Key Responsibilities: -- Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.- Provide constructive feedback and coaching to agents to improve performance.- identify gaps in communication, process adherence and customer handling- prepare and maintain quality reports, dashboards and analysis for leadership.- support process...

  • Quality Analyst

    7 days ago

    Lucknow, India TP Full time

    Key Responsibilities: - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. Provide constructive feedback and coaching to agents to improve performance. identify gaps in communication, process adherence and customer handling prepare and maintain quality reports, dashboards and analysis for leadership. support process...

  • Quality Analyst

    4 days ago

    Lucknow, India TP Full time

    Key Responsibilities: - - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. - Provide constructive feedback and coaching to agents to improve performance. - identify gaps in communication, process adherence and customer handling - prepare and maintain quality reports, dashboards and analysis for leadership. - support...

  • Quality Analyst

    4 days ago

    Lucknow, India TP Full time

    Key Responsibilities: - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. Provide constructive feedback and coaching to agents to improve performance. identify gaps in communication, process adherence and customer handling prepare and maintain quality reports, dashboards and analysis for leadership. support process...

  • Quality Analyst

    3 days ago

    Lucknow, India TP Full time

    Key Responsibilities: - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. Provide constructive feedback and coaching to agents to improve performance. identify gaps in communication, process adherence and customer handling prepare and maintain quality reports, dashboards and analysis for leadership. support process...