Quality Analyst

2 weeks ago

Lucknow, India TP Full time

Key Responsibilities: - - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. - Provide constructive feedback and coaching to agents to improve performance. - identify gaps in communication, process adherence and customer handling - prepare and maintain quality reports, dashboards and analysis for leadership. - support process improvement initiatives to drive customer satisfaction CSAT, NPS and FCR. Qualification required: - - Graduate in any stream - Minimum 1-3 years of exp as a quality analyst in an international voice process.

  • Quality Analyst

    4 weeks ago

    Lucknow, India TP Full time

    Key Responsibilities: -Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.Provide constructive feedback and coaching to agents to improve performance.identify gaps in communication, process adherence and customer handlingprepare and maintain quality reports, dashboards and analysis for leadership.support process...

  • Quality Analyst

    4 weeks ago

    Lucknow, India TP Full time

    Key Responsibilities: -Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.Provide constructive feedback and coaching to agents to improve performance.identify gaps in communication, process adherence and customer handlingprepare and maintain quality reports, dashboards and analysis for leadership.support process...

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    Lucknow, India TP Full time

    Key Responsibilities: -Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.Provide constructive feedback and coaching to agents to improve performance.identify gaps in communication, process adherence and customer handlingprepare and maintain quality reports, dashboards and analysis for leadership.support process...

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    Lucknow, India TP Full time

    Key Responsibilities: - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. Provide constructive feedback and coaching to agents to improve performance. identify gaps in communication, process adherence and customer handling prepare and maintain quality reports, dashboards and analysis for leadership. support process...

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    2 weeks ago

    Lucknow, India TP Full time

    Key Responsibilities: - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. Provide constructive feedback and coaching to agents to improve performance. identify gaps in communication, process adherence and customer handling prepare and maintain quality reports, dashboards and analysis for leadership. support process...

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    3 weeks ago

    Lucknow, India TP Full time

    Key Responsibilities: - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. Provide constructive feedback and coaching to agents to improve performance. identify gaps in communication, process adherence and customer handling prepare and maintain quality reports, dashboards and analysis for leadership. support process...

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    2 weeks ago

    Lucknow, India TP Full time

    Key Responsibilities: - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. Provide constructive feedback and coaching to agents to improve performance. identify gaps in communication, process adherence and customer handling prepare and maintain quality reports, dashboards and analysis for leadership. support process...

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    1 week ago

    lucknow, India TP Full time

    Key Responsibilities: -- Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. - Provide constructive feedback and coaching to agents to improve performance. - identify gaps in communication, process adherence and customer handling - prepare and maintain quality reports, dashboards and analysis for leadership. - support...

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    3 days ago

    Lucknow, India TP Full time

    Key Responsibilities: -- Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters.- Provide constructive feedback and coaching to agents to improve performance.- identify gaps in communication, process adherence and customer handling- prepare and maintain quality reports, dashboards and analysis for leadership.- support process...

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    2 weeks ago

    lucknow district, India TP Full time

    Key Responsibilities: - Monitor, evaluate, and score inbound/ outbound calls as per defined quality parameters. Provide constructive feedback and coaching to agents to improve performance. identify gaps in communication, process adherence and customer handling prepare and maintain quality reports, dashboards and analysis for leadership. support process...