L3 Engineer- Azure, Cloud

We are seeking an experienced L3 Engineer – Azure, Cloud & Infrastructure to support and manage complex cloud and on-premises environments. The role involves Azure cloud management, infrastructure administration, networking, desktop support, and direct client interaction. The ideal candidate will have strong expertise across Microsoft technologies, networking protocols, and data center operations. RVS iGlobal is a White Label Tech Support company delivering 24x7x365 support to mid-sized and large IT businesses worldwide. We work with Tech Providers, Managed Service Providers, IT Service Providers, Cloud Service Providers, and SaaS vendors across the USA, Europe, and Asia. We operate entirely within our clients’ frameworks, following their SLAs, standards, and procedures. With dedicated operations centers in London and India, and infrastructure powered by high-speed internet, redundant power, and modern smart workspaces, we deliver scalable and cost-efficient services. Our engineers hold certifications such as MCITP, RHCE, and CCNA, backed by years of industry experience. Employment Type: Full-time Role Category: Technical Support Location: Jammu (On-site) Education: B.Tech/B.E. in E&C, CS, IT Key Responsibilities Microsoft Azure Cloud Manage, troubleshoot, and optimize Microsoft Azure Cloud environments. Deploy and configure VMs, storage accounts, and networking components. Ensure performance, scalability, and security across Azure resources. Manage Azure Active Directory and Office 365 user/group configurations. Infrastructure Management Administer Windows Servers, Domain Controllers, and Active Directory. Manage Microsoft Exchange 2016 operations. Configure and maintain Intune for device management. Manage Ubiquiti WiFi access points and VLAN configurations. Networking & Security Troubleshoot TCP/IP, DNS, and general network issues. Basic understanding of Cisco routers, switches, and VoIP. Familiarity with firewalls/gateways. Implement and troubleshoot Cisco VPN solutions. Manage shared drives with NTFS permissions. Monitoring & Reporting Use PRTG for proactive network and system monitoring. Monitor shared drives and ensure optimal storage performance. Desktop Support Provide end-user support for hardware and software. Configure desktops, laptops, and mobile devices. Client Interaction Provide phone-based support with a client-first approach. Understand user needs and ensure timely resolution. Data Center Operations Work in data center environments ensuring hardware uptime and reliability. Qualifications & Skills Strong knowledge of Azure services (VMs, Storage, Networking, Security). Proven experience in technical support with focus on Azure cloud environments. Solid troubleshooting and problem-solving skills. Ability to work under pressure and handle complex issues independently. Strong communication skills for both technical and non-technical audiences. Preferred Certifications Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft Certified: Azure Administrator Associate (AZ-104) Certifications in Office 365 or Cisco technologies are a plus. Soft Skills Strong communication and interpersonal skills. Team-player mindset with adaptability to evolving technologies. Proactive, detail-oriented, and self-driven. Benefits Annual Bonus Provident Fund Performance Bonuses ESIC Medical Insurance Night Allowances Pick & Drop (Female Staff) Day Outs & Team Lunches Maternity/Paternity Leave Retirement Benefits National & International Tour Packages (as per policy) Paid Time Off Flexible Schedules & Workplace Perks (snacks, etc.) Flexible Working Environment Apply to: