Lead - customer success
1 week ago
Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs, and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes Zenoti powers more than 30,000 salons, spas, medspas, and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, Core Power Yoga, and TONI&GUY. Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by Geek Wire, raising an $80 million investment from TPG, and ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work Certified TM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: Read more about our marquee customer event Innergize at As a Lead Customer Success Manager , you will play a pivotal role in retaining existing customers and enhancing brand loyalty within our subscription-based business model. Your responsibilities will include: Building value-based customer relationship Gathering intelligent product feedback and recommendations from the customers Developing customer-focused processes to ensure customer success Applying domain expertise to close deals Ensuring high user adoption of customer success management application Implementing best practices to improve customer success Ensuring smooth onboarding handoff Skills you'll need: A passion for customer success and a laser focus on providing customer value. 10+ years of overall experience in dealing with customers. Ability to understand, articulate, interact with, and manage customer expectations Open to travel to customer locations on short notice, when required. Experience dealing with large, complex accounts and building relationships at the C-level. A 4-year degree in engineering or equivalent PMP is an added advantage Knowledge of how enterprise implementations, professional services, and support processes work – will be a definite plus. Benefits Best in Industry Salary Comprehensive medical coverage for yourself and your immediate family Unlimited vacation Opportunities to be a part of a community and give back: Social activities are part of our culture; You can look forward to regular engagement, social work, community give-back initiatives
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Lead - Customer Success
3 weeks ago
Hyderabad, India Zenoti Full timeZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs, and more. Zenoti helps clients...
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Lead - Customer Success
3 weeks ago
Hyderabad, India Zenoti Full timeZenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs, and more. Zenoti helps clients...
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Team Lead, Customer Success A
1 month ago
hyderabad, India Blackbaud India Full timeAbout the role The Team Lead will manage a team of internal Customer Success Managers (CSMs), who assist customer-facing CSM teams by answering inbound customer requests, running & preparing reports and other customer-facing materials, consolidating data and generating materials & information to help CSMs with escalation management. Additionally, a Social...
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Team Lead, Customer Success A
4 weeks ago
Hyderabad, India Blackbaud India Full timeAbout the role The Team Lead will manage a team of internal Customer Success Managers (CSMs), who assist customer-facing CSM teams by answering inbound customer requests, running & preparing reports and other customer-facing materials, consolidating data and generating materials & information to help CSMs with escalation management.Additionally, a Social...
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Team Lead, Customer Success A
1 month ago
hyderabad, India Blackbaud India Full timeAbout the roleThe Team Lead will manage a team of internal Customer Success Managers (CSMs), who assist customer-facing CSM teams by answering inbound customer requests, running & preparing reports and other customer-facing materials, consolidating data and generating materials & information to help CSMs with escalation management.Additionally, a Social...
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Customer Success Delivery Lead
4 weeks ago
Hyderabad, Telangana, India HealthEdge Full timeHealthEdge is seeking a seasoned professional to serve as a key member of our project delivery team in Hyderabad, India. As a Customer Success Delivery Lead, you will play a critical role in ensuring the successful delivery of customer solutions and establishing strong business relationships with clients.About the RoleThis position involves leading the...
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Team Lead, Customer Success A
1 month ago
Hyderabad, India Blackbaud India Full timeAbout the roleThe Team Lead will manage a team of internal Customer Success Managers (CSMs), who assist customer-facing CSM teams by answering inbound customer requests, running & preparing reports and other customer-facing materials, consolidating data and generating materials & information to help CSMs with escalation management. Additionally, a Social...
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Team Lead, Customer Success A
1 month ago
Hyderabad, India Blackbaud India Full timeAbout the roleThe Team Lead will manage a team of internal Customer Success Managers (CSMs), who assist customer-facing CSM teams by answering inbound customer requests, running & preparing reports and other customer-facing materials, consolidating data and generating materials & information to help CSMs with escalation management. Additionally, a Social...
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Customer Success
3 weeks ago
Hyderabad, India Bectran, Inc. Full timeCustomer SuccessAt the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of Saa S Product Implementation,...
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Team Lead, Customer Success A
1 month ago
Hyderabad, India Blackbaud India Full timeAbout the roleThe Team Lead will manage a team of internal Customer Success Managers (CSMs), who assist customer-facing CSM teams by answering inbound customer requests, running & preparing reports and other customer-facing materials, consolidating data and generating materials & information to help CSMs with escalation management.Additionally, a Social...
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Customer Success
3 weeks ago
Hyderabad, India Bectran, Inc. Full timeCustomer SuccessAt the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of SaaS Product Implementation, Product...
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Customer Success
3 weeks ago
Hyderabad, India Bectran, Inc. Full timeCustomer SuccessAt the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of SaaS Product Implementation, Product...
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Customer Success
3 weeks ago
Hyderabad, India Bectran, Inc. Full timeCustomer Success At the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of Saa S Product...
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Customer Success
3 weeks ago
Hyderabad, India Bectran, Inc. Full timeCustomer Success At the core of Bectran's mission, our Customer Success Department plays a pivotal role. This team is instrumental in ensuring client satisfaction from the initial product demonstration to ongoing support post-implementation. As a Customer Success Representative, you'll be involved in crucial aspects of Saa S Product Implementation, Product...
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Customer success manager
2 weeks ago
Hyderabad, India Saras Analytics Full timePosition Overview:We are a growing Saa S company offering two innovative products and a dedicated professional services and consulting team. We are on a mission to revolutionize e Commerce data infrastructure and analytics space and propel businesses to new heights. To achieve this, we are seeking a passionate and experienced candidate in Customer Success to...
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Customer Success Partner
6 months ago
Hyderabad, India ValueMomentum Full time**Job Title**: Customer Success Partner **Primary Skill**: Customer Success, SAAS & Healthcare Domain **Location**: Hyderabad **Experience**: 3 - 5 years **Job Summary**: As a Customer Success Partner, you will play a key role in ensuring that our customers are successful with our SAAS platform. You will work closely with our customer success team to...
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Customer Success Manager
3 weeks ago
Hyderabad, India Saras Analytics Full timePosition Overview:We are a growing SaaS company offering two innovative products and a dedicated professional services and consulting team. We are on a mission to revolutionize eCommerce data infrastructure and analytics space and propel businesses to new heights. To achieve this, we are seeking a passionate and experienced candidate in Customer Success to...
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Customer Success Manager
3 weeks ago
Hyderabad, India Saras Analytics Full timePosition Overview:We are a growing SaaS company offering two innovative products and a dedicated professional services and consulting team. We are on a mission to revolutionize eCommerce data infrastructure and analytics space and propel businesses to new heights. To achieve this, we are seeking a passionate and experienced candidate in Customer Success to...
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Customer Success Manager
3 weeks ago
Hyderabad, India Saras Analytics Full timePosition Overview: We are a growing SaaS company offering two innovative products and a dedicated professional services and consulting team. We are on a mission to revolutionize eCommerce data infrastructure and analytics space and propel businesses to new heights. To achieve this, we are seeking a passionate and experienced candidate in Customer Success...
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Customer Success Manager
3 weeks ago
Hyderabad, India Saras Analytics Full timePosition Overview: We are a growing SaaS company offering two innovative products and a dedicated professional services and consulting team. We are on a mission to revolutionize eCommerce data infrastructure and analytics space and propel businesses to new heights. To achieve this, we are seeking a passionate and experienced candidate in Customer Success to...
