Customer Experience Executive

2 days ago

Chennai, India Chennai Chess Club Full time

Job Title: Customer Relationship Executive Experience: 1 - 3 Years The Chennai Chess Club is India's fastest-growing chess community, committed to delivering top-tier chess education globally and hosting engaging meetups in Chennai. With close to 1000 students worldwide and numerous events in the city, we are your ultimate destination for all things chess. This is a full-time on-site role for a Customer Relationship Executive based in Chennai. The Executive will act as the primary bridge between parents, students, and the club — ensuring that parents remain informed, engaged, and satisfied with their child’s progress. The role involves tracking student performance, resolving academic or operational concerns, preventing dropouts, supporting fee collection, and proactively coordinating with coaches and the operations team to deliver an excellent parent experience. Progress Tracking: Monitor each student’s learning pace; Batch Management: Assess whether assigned batches suit each student and reassign when necessary for better fit. creating Lichess accounts, encouraging tournament participation) and ensure compliance. Bachelor’s degree in any discipline (preferably in Business Administration, Communication, Psychology, or Education). ~1–3 years of experience in customer relationship management, parent engagement, academic counselling, or similar client-facing roles. ~ Excellent communication skills in English and Tamil — both verbal and written. ~ Comfort with CRM tools, MS Excel and Google Sheets/Docs ~ Ability to coordinate across teams (coaches, operations, and accounts) and maintain timely follow-ups. ~ Ability to play chess and a basic understanding of chess coaching are preferred.

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    5 hours ago

    Chennai, India Equiniti Full time

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    6 days ago

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