Senior Business Analyst
2 weeks ago
We are seeking a highly experienced Senior Business Analyst with a strong background in IT Service Management (ITSM) and a solid understanding of Salesforce Service Cloud . This role involves working closely with Salesforce prospect customers to implement the new Salesforce ITSM package, ensuring seamless integration and alignment with business objectives.Key ResponsibilitiesCollaborate with Salesforce prospect customers to gather, analyze, and document business requirements for ITSM solutions.Act as a liaison between business stakeholders and technical teams to ensure successful implementation of Salesforce ITSM package.Conduct workshops, interviews, and requirement-gathering sessions with client teams.Translate business needs into functional specifications and user stories for development teams.Support solution design, configuration, and testing phases of Salesforce Service Cloud implementations.Identify process improvement opportunities and recommend best practices for ITSM workflows.Ensure compliance with organizational standards and Salesforce implementation guidelines.Provide post-implementation support and assist in change management activities.Required QualificationsMinimum 9 years of experience as a Business Analyst in ITSM or related domains.Proven experience in ITSM processes (Incident, Problem, Change, Service Request Management).Strong knowledge of Salesforce Service Cloud ; experience with Salesforce ITSM package is highly desirable.Excellent communication and stakeholder management skills.Ability to work in a fast-paced environment and manage multiple priorities.Strong analytical and problem-solving skills.Preferred SkillsSalesforce certifications (Service Cloud Consultant, Administrator) are a plus.Experience with Agile methodologies and tools (Jira, Confluence).Familiarity with ITIL framework and best practices.Why Join Us?Opportunity to work on cutting-edge Salesforce ITSM implementations.Collaborative and innovative work environment.Professional growth and certification support.
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Senior Business Analyst Senior Business Analyst
2 weeks ago
Bengaluru, Karnataka, India ANZ Banking Group Limited Full timeAbout Us At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Senior Business Analyst in the Delivery and Change CoE, you are responsible for liaising with stakeholders to elicit, analyse, communicate and...
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Senior Business Analyst
1 week ago
Bengaluru, Karnataka, India The Einfach Group Full time ₹ 50,00,000 - ₹ 75,00,000 per yearCompany DescriptionThe Einfach Group (TEG) specializes in simplifying and transforming business processes to drive growth and efficiency. By leveraging expertise in outsourcing, digital tools, technological solutions, and innovative strategies, TEG empowers businesses to scale effectively. The company focuses on creating tailored solutions that align with...
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Senior Business Analyst
2 weeks ago
Bengaluru, Karnataka, India ANZ Full timeAbout UsAt ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About The RoleAs a Senior Business Analyst in the Delivery and Change CoE, you are responsible for liaising with stakeholders to elicit, analyse, communicate and...
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Senior Business Analyst
4 weeks ago
Bengaluru, India Equiniti Full timeManagement Level FRole Summary Equiniti’s ‘Administrator’ Analysts are core members of the Scrum Team. Senior Analysts are experts in the business and have extensive business and technical domain knowledge of the ‘Administrator’ product, enabling the E2E feedback loop from supporting the Product team in clarifying product needs through refining and...
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Senior Business Analyst
3 days ago
Bengaluru, Karnataka, India Digit Insurance Full timeJob Title: Techno-Functional Business Analyst Life InsuranceCompany: Digit InsuranceLocation: Bengaluru, Karnataka (Koramangala) – On-siteExperience Required: 6 to 12 YearsEmployment Type: Full-time (Initial 6-month fixed-term contract)Work Mode: 5 Days Work from OfficeIndustry: InsuranceFunctional Area: IT Software – Business AnalysisRole Category:...
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Senior Business Analyst
2 weeks ago
Bengaluru, Karnataka, India Cynbrix Consulting Full time ₹ 12,00,000 - ₹ 24,00,000 per yearJob Title: Senior Business Analyst (AEM + Functional Testing)Experience: 4 +yrsLocation: BengaluruMandatory Skills: AEM with Java (4+ years)Job Description: We are looking for a Senior Business Analyst with strong experience in Business Analysis, Functional Testing, and Content Management Systems. The ideal candidate will support business teams on change...
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Senior Business Analyst
2 weeks ago
Bengaluru, India Milestone Technologies, Inc. Full timeWe are seeking a highly experienced Senior Business Analyst with a strong background in IT Service Management (ITSM) and a solid understanding of Salesforce Service Cloud. This role involves working closely with Salesforce prospect customers to implement the new Salesforce ITSM package, ensuring seamless integration and alignment with business objectives.Key...
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Senior Business Analyst
2 weeks ago
Bengaluru, India Milestone Technologies, Inc. Full timeWe are seeking a highly experienced Senior Business Analyst with a strong background in IT Service Management (ITSM) and a solid understanding of Salesforce Service Cloud. This role involves working closely with Salesforce prospect customers to implement the new Salesforce ITSM package, ensuring seamless integration and alignment with business objectives.Key...
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Senior Business Analyst
2 weeks ago
Bengaluru, India Milestone Technologies, Inc. Full timeWe are seeking a highly experienced Senior Business Analyst with a strong background in IT Service Management (ITSM) and a solid understanding of Salesforce Service Cloud. This role involves working closely with Salesforce prospect customers to implement the new Salesforce ITSM package, ensuring seamless integration and alignment with business objectives.Key...
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Fidelity International
1 week ago
Bengaluru, India FIL India Business and Research Services Private Full timeDepartment - ISS Delivery.Reports To Technical Analysis Subchapter Lead. Level 6. About Fidelity International: Fidelity International offers investment solutions and services and retirement expertise to more than 2.56 million customers globally. As a privately-held, purpose-driven company with a 50-year heritage, we think generationally and invest for the...
