Simulation support engineer, metris customer care
2 weeks ago
IDENTIFICATION Position: Simulation Support Engineer, Metris Customer Care Business Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF DESCRIPTION Professional that assists on technical support on a global level for internal and external customers of the IDEAS and Extend Sim simulation software, offering technical solutions and improving the user experience for customers. KEY RESPONSIBILITIES Provide technical support for ANDRITZ contracts, both new and existing. Receive customer requests, perform thorough testing to verify reported issues, and provide accurate confirmation of the problem for further investigation and/or development. Configure the IDEAS Simulation Software using predefined procedures and templates. Install and Update IDEAS Simulation Software with the assistance of local teams. Support the integration of the IDEAS Simulation Software with production systems. Support the operational, development, and management teams of the IDEAS Simulation Software. Assist in training ANDRITZ employees and users of the IDEAS Simulation Software. Assist in creating training materials related to using IDEAS Simulation Software resources properly. Create configuration and troubleshooting materials related to using IDEAS Simulation Software resources properly. TECHNICAL SKILLS (knowledge) Knowledge of Process simulation tools – such as IDEAS, Extend Sim, Aspen Tech, Hysys, Chemcad, etc. or experience with any Discrete Event Simulation Software packages would be an added advantage. Basic Computer troubleshooting for installation, networking, and remote access would be helpful Knowledge of Industrial communication protocols such as OPC UA/DA configuration. BEHAVIORAL SKILLS (skills and attitudes) ORGANIZATIONAL CORE BEHAVIORS #1 ANDRITZ way : These are the core behaviors that we follow Customer Focus: Ownership for Performance Share Commitment Openness POSITION Follow standards: Follow technical procedures to carry out specific activities. Communication: ability to express ideas/concepts in a clear, consistent manner, passing confidence for the audience. Self-Learning: the ability to pursue improving competencies and knowledge, always being up to date with innovations and trends. Prioritization: the ability to evaluate the tasks and prioritize them according to the business and customers’ needs. Resources and Deadline Management: the ability to meet projects’ deadlines, budgets, and targets. Agility: the ability to complete activities with ease and speed, ensuring the quality of its execution. Agile Mindset: ability to approach challenges asan experiment, with the outcome of each experiment leading to better user experiences. Analytic thinking: ability to analyze situations with a critical and conclusive view, to support decisions and propose solutions. EDUCATION Bachelors/Master’s degree in Chemical/Process Control/Automatio Engineering EXPERIENCE Experience Experience in the industry or global corporation, minimum of 03 (three) years Experience with large-scale industrial process simulation projects Industrial Sector Technology or Industrial OTHER REQUISITES Availability to travel for internal events and hackathons (10%)
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bangalore, India ANDRITZ Full timeIDENTIFICATIONPosition: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization)Legal Entity:Region: IndiaReport: Senior Manager, Metris Customer SuccessLast revision date: 25.11.2024Approver: Nicholas A. Möller, Tanaji MaliLocation: Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on...
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bangalore, India ANDRITZ Full timeIDENTIFICATIONPosition: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization)Legal Entity:Region: IndiaReport: Senior Manager, Metris Customer SuccessLast revision date: 25.11.2024Approver: Nicholas A. Möller, Tanaji MaliLocation: Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on...
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bangalore, India ANDRITZ Full timeIDENTIFICATION Position: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF DESCRIPTION Professional...
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bangalore, India ANDRITZ Full timeIDENTIFICATION Position: Simulation Support Engineer, Metris Customer Care Business Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF...
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bangalore, India ANDRITZ Full timeIDENTIFICATIONPosition: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization)Legal Entity:Region: IndiaReport: Senior Manager, Metris Customer SuccessLast revision date: 25.11.2024Approver: Nicholas A. Möller, Tanaji MaliLocation: Bangalore and Pune.BRIEF DESCRIPTIONProfessional that assists on...
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bangalore, India ANDRITZ Full timeIDENTIFICATION Position: Simulation Support Engineer, Metris Customer Care Business Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF...
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bangalore, India ANDRITZ Full timeIDENTIFICATION Position: Simulation Support Engineer, Metris Customer Care Business Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF...
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bangalore, India ANDRITZ Full timeIDENTIFICATION Position: Simulation Support Engineer, Metris Customer CareBusiness Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF DESCRIPTION Professional...
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bangalore, India ANDRITZ Full timeIDENTIFICATION Position: Simulation Support Engineer, Metris Customer Care Business Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF...
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bangalore, India ANDRITZ Full timeIDENTIFICATION Position: Simulation Support Engineer, Metris Customer Care Business Unit: GAD (Group Automation and Digitalization) Legal Entity: Region: India Report: Senior Manager, Metris Customer Success Last revision date: 25.11.2024 Approver: Nicholas A. Möller, Tanaji Mali Location: Bangalore and Pune. BRIEF...
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