ANDRITZ | Simulation Support Engineer, Metris Customer Care

1 day ago

bangalore, India ANDRITZ Full time

IDENTIFICATION 

 

Position: Simulation Support Engineer, Metris Customer Care

Business Unit: GAD (Group Automation and Digitalization) 

Legal Entity:  

Region:  India 

Report: Senior Manager, Metris Customer Success 

Last revision date: 25.11.2024 

Approver: Nicholas A. Möller, Tanaji Mali 

Location: Bangalore and Pune.

 

 

BRIEF DESCRIPTION 

 

Professional that assists on technical support on a global level for internal and external customers of the IDEAS and ExtendSim simulation software, offering technical solutions and improving the user experience for customers. 

 

KEY RESPONSIBILITIES  

 

  • Provide technical support for ANDRITZ contracts, both new and existing. 
  • Receive customer requests, perform thorough testing to verify reported issues, and provide accurate confirmation of the problem for further investigation and/or development. 
  • Configure the IDEAS Simulation Software using predefined procedures and templates. 
  • Install and Update IDEAS Simulation Software with the assistance of local teams. 
  • Support the integration of the IDEAS Simulation Software with production systems. 
  • Support the operational, development, and management teams of the IDEAS Simulation Software. 
  • Assist in training ANDRITZ employees and users of the IDEAS Simulation Software. 
  • Assist in creating training materials related to using IDEAS Simulation Software resources properly. 
  • Create configuration and troubleshooting materials related to using IDEAS Simulation Software resources properly. 

 

TECHNICAL SKILLS (knowledge) 

 

  • Knowledge of Process simulation tools – such as IDEAS, ExtendSim, AspenTech, Hysys, Chemcad, etc. or experience with any Discrete Event Simulation Software packages would be an added advantage.
  • Basic Computer troubleshooting for installation, networking, and remote access would be helpful
  • Knowledge of Industrial communication protocols such as OPC UA/DA configuration.


BEHAVIORAL SKILLS (skills and attitudes) 

 

ORGANIZATIONAL CORE BEHAVIORS #1ANDRITZ way: These are the core behaviors that we follow


  • Customer Focus: 
  • Ownership for Performance  
  • Share Commitment 
  • Openness 


 

POSITION 


Follow standards: Follow technical procedures to carry out specific activities. 

Communication: ability to express ideas/concepts in a clear, consistent manner, passing confidence for the audience. 

Self-Learning: the ability to pursue improving competencies and knowledge, always being up to date with innovations and trends. 

Prioritization: the ability to evaluate the tasks and prioritize them according to the business and customers’ needs.  

Resources and Deadline Management: the ability to meet projects’ deadlines, budgets, and targets. 

Agility: the ability to complete activities with ease and speed, ensuring the quality of its execution. 

Agile Mindset: ability to approach challenges asan experiment, with the outcome of each experiment leading to better user experiences. 

Analytic thinking: ability to analyze situations with a critical and conclusive view, to support decisions and propose solutions. 

 

EDUCATION 

 

  • Bachelors/Master’s degree in Chemical/Process Control/AutomatioEngineering


EXPERIENCE 

 

Experience 

Experience in the industry or global corporation, minimum of 03 (three) years 

Experience with large-scale industrial process simulation projects  

Industrial Sector 

Technology or Industrial 

 

OTHER REQUISITES  

  • Availability to travel for internal events and hackathons (10%) 


 

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