Customer Service Representative

7 days ago


Ahmedabad, India Santacruz Telemarketing Pvt. Ltd. Full time

Company Name: Santacruz Telemarketing Pvt. Ltd.

Position Title: Voice Process Associate

Experience: 2 to 4 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad

Job Summary:

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:

  • Handle inbound and outbound customer calls from US clients.
  • Resolve queries related to products, services, billing, or technical issues.
  • Maintain accurate records of customer interactions and follow-up actions.
  • Ensure high levels of customer satisfaction through prompt and efficient service.
  • Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

  • Graduate in any stream.
  • 2–4 years of experience in US voice process/customer support.
  • Excellent verbal communication skills in English (mandatory).
  • Familiarity with CRM tools and call center software.
  • Ability to work night shifts and meet performance metrics.

Preferred Attributes:

  • US accent experience supporting North American clients.
  • Problem-solving attitude with the ability to think on your feet.

Benefits:

  • Competitive salary and performance incentives
  • Career advancement opportunities
  • One-Year retention bonus
  • Allowances


  • Motera, Ahmedabad, Gujarat, India Genius Placement Service Full time

    logistic industry 5:30 PM & 2:30 AM shift Customer service representatives **help customers with complaints and questions, give customers information about products and services, take orders, and process returns**. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in...


  • Ahmedabad, India Esmsys Pvt Ltd Full time

    **Require Customer Service Representative for night shift**: We are looking for **Customer Service Representative having 0-2 years of exp to** manage calls, customer service inquirers, etc, **Main Activities**: - Open and maintain customer records by updating account information in the backend - Maintain close contact with sales representatives to obtain...


  • Ahmedabad, Gujarat, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 60,00,000

    Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the face of our company, interacting with customers via phone and chat to resolve their queries and concerns.Main Responsibilities:Engage with customers to understand their needs and...


  • Ahmedabad, Gujarat, India beBeeCustomerService Full time ₹ 1,40,000 - ₹ 2,40,000

    Job Title: Customer Service Representative">About the Job:">We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.">Key Responsibilities:">Respond to...


  • Ahmedabad, Gujarat, India Destek business pvt ltd Full time

    **We have an urgent opening for Customer Service Representative** **Post** **:Customer Service Representative** **Location**: Ahmedabad **Salary**: Up to 35k per month **Experience**: - 1 to 10 Years **Shift**: Australian Shift (Morning Shift) **Education**: Graduate **Notice Period** : Immediate Joiner First Preferred **Note**: Must be have English...


  • Ahmedabad, Gujarat, India YRHRS Full time

    Job Description: Customer Service Representative **Job Title**: Customer Service Representative **Location**: Ahmedabad **Experience**: Entry-level to 2 years **Education**: Graduate (Any Stream) Position Overview: We are looking for a dedicated and customer-focused Customer Service Representative possess excellent communication and interpersonal...


  • Ahmedabad, Gujarat, India Mike Sierra Health care Pvt Ltd Full time

    **We have an urgent opening for Customer Service Representative** **Post** **:Customer Service Representative** **Location**: Ahmedabad **Salary**: Up to 35k per month **Experience**: - 1 to 10 Years **Shift**: Night Shift(US Shift) **Notice Period** : Immediate Joiner First Preferred **Note**: Must be have English Communication **Salary**:...


  • Ahmedabad, Gujarat, India Destek business pvt ltd Full time

    **We have an urgent opening for Customer Service **Representative** **Post**: Customer Service Representative **Location**: Ahmedabad **Salary**: Up to 30k per month **Experience**: - 1 to 10 Years **Notice Period**: Immediate Joiner First Preferred **Shift**: Night Shift **Note**: Must be have English Communication **Job Types**: Full-time,...


  • Ahmedabad, Gujarat, India Mike Sierra Health care Pvt Ltd Full time

    **We have an urgent opening for Customer Service Representative** **Post** **:Customer Service Representative** **Location**: Ahmedabad **Salary**: Up to 35k per month **Experience**: - 1 to 10 Years **Shift**: Night Shift(US Shift) **Notice Period** : Immediate Joiner First Preferred **Note**: Must be have English Communication **Job Types**:...


  • Ahmedabad, India ABS FOODS LTD Full time

    We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re...