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Process Trainer
1 week ago
Summary of essential job functionsTo train New Hires on the process and ensure their process knowledge is equipped with the skill to handle live calls on the Operations floorThrough Process level trainingRefreshers – ProcessProcess Updates on the FloorPlan, prepare and deliver training sessionsPrepare training materialsCheck and assess trainees' progressConduct Training Need Analysis to understand performance gapsOrganize and conduct refresher courses as per the Training Need AnalysisMonitor and present trainee performanceMinimum requirements (Education Qualification & Work Experience)Bachelor’s degreeShould have process training / work experience in the call centre industryCompetency Requirements: (Technical & Behavioral)Must be adept in MS OfficeFacilitation SkillsExcellent diction, spoken and written language skills, with English and local languagesPatienceCritical-thinking and problem-solvingLateral thinkingConfidenceTime-management & multi-tasking skillsJob ResponsibilitiesDeliver process trainingCollaborate with key stakeholders to understand the training outcomes & align content, delivery, and assessmentsImplement apt instructional and learning strategies, activities, materials, and equipment to ensure trainees learn and comprehend quickly and are equipped with the skill sets requiredDesign, and utilize lesson plans conforming to approved curriculumAssessing and recording trainees’ progress by setting and marking coursework and assessmentsEnsure documented plans are available for review and redesignEnsure lesson plans are modified depending on different trainee learning styles.Conduct refresher / reset skill training as requiredDevelop monitoring systems to ensure that all agents are performing job responsibilities according to trainingMaintain and publish training reports to relevant stakeholdersPerformance Measures (Metrics for evaluating Job Holders)Pass %Training drop out %1st 30 days – PPMG
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Process Trainer
11 hours ago
Hyderabad, India Vlizen Consultancy Full timeLooking for trainer who has min 1yr experience in BPO as trainer with good communication skills with English & Tamil, English & Kannada. Looking for someone who can join asap. **Salary**: ₹30,000.00 - ₹33,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Rotational shift Supplemental pay types: - Shift...
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Process Trainer
2 weeks ago
Hyderabad, Telangana, India Cocentrus Full timeWe are Hiring for **Process Trainer** In **Hyderabad** Location. Please find the job responsibility as below: **Job Profile** :Process Trainer **Experience**: 2 Years **Shift Timing **: Rotational Shifts **Budget** : Upto 8LPA - Minimum 1 year of domain experience( Stock Broking) as a Trainer. - Qualification - Graduation is mandatory. Pay: ₹40,000.00...
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Trainer / Process & Product Trainer
1 week ago
Hyderabad, India CONNEQT Full timeKRA ‘S & KPI ‘s of trainer - BFSI sector is preferable. - Language - Hindi & English. - Salary Up to 4 LPA (Transport Allowance 2k) - Cab facilities - Two ways cab - Under - 35km radiation - Immediate joiner required. **Process -** Inbound & Outbound **Experience** - 1 yr on paper exp as a Trainer, Exp in BPO sector **Timing** - Day shift -...
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Process Trainer
6 days ago
Hyderabad, Telangana, India Manning Consulting Full timeHiring for permanent On-Role job 'Process trainer - Technical ' in US MNC - **Qualification**:_ - _Any graduate with 1 Year of Process Training Exp can apply._ - _5 days wokring || 2 offs _ - _Salary Upto 5.8 LPA._ - _Rotational Shifts._ - _Need immediate joiners ( 0 -15 Days )_ - _Location : Hyderabad._ To Apply Call Deepak 93102-47987 **Job Types**:...
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Process Trainer
2 weeks ago
Hyderabad, Telangana, India Happy Staffers Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob DescriptionAny Graduate can apply.Minimum 1.8 years' previous experience as a trainer, corporate training specialist, or related position· Develop a schedule to assess training needs· Conduct training through new materials· Should have good communication skills in EnglishThe Client is a key player in the telecommunications and media landscape, known...
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Process Trainer
1 week ago
Hyderabad, India Teleperformance Full timeDevelop bespoke training material and appropriate delivery methods for new hires as well as new initiatives for existing staff. - Provide inputs for training to assist reducing the learning curve of new hires - Identify training needs and devise improvement plans thru innovative coaching techniques/refreshers/Classroom Based Training techniques. - Conduct...
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Process Trainer
2 weeks ago
Hyderabad, Telangana, India Happy Staffers Full timeAny Graduate can apply. Minimum 1.8 years’ previous experience as a trainer, corporate training specialist, or related position - Develop a schedule to assess training needs - Conduct training through new materials - Should have good communication skills in English The Client is a key player in the telecommunications and media landscape, known for its...
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Process Trainer
2 weeks ago
Hyderabad, Telangana, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per yearProcess Trainer & Sr.Process Trainer - Service Desk Roles and ResponsibilitiesFacilitate engaging training sessions, both in-person and virtual, ensuring smooth training Process Trainer will analyze quality data to identify training needs Create customized content or training plan Track post training effectiveness, by observations and quality data Publish...
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Process Trainer
1 week ago
Hyderabad, India Hearing Solutions Pvt Ltd Full time**PROCESS TRAINER** Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you. **Responsibilities** - Develop programs and curriculum for the...
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Process Trainer
1 week ago
Hyderabad, Telangana, India Webhelp Full time**Training & Quality** **Location** - Hyderabad, India*** Job Title: Process Trainer **Job Description**: The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class...