Team Leader – Operations

23 hours ago

bangalore, India Mergen infotech Full time

Role : Team Leader – Operations (International Outbound Sales) Location: Bangalore (Work from Office) Shift: Night Shift – 8:00 PM IST to 5:00 AM IST Employment Type: Permanent Company: Mergen Infotech LLC Website : About Mergen Infotech Pvt Ltd Mergen Infotech Pvt Ltd is a global IT & BPO solutions company specializing in lead generation , customer support , and digital transformation services . We empower businesses worldwide through innovation, technology, and operational excellence. We are now seeking a motivated and experienced Team Leader to manage our International Outbound Sales Operations , driving performance, engagement, and growth. Role Overview As a Team Leader , you’ll oversee daily operations, guide a dynamic team, and ensure delivery on performance targets. This role requires exceptional leadership, communication, and analytical skills to maintain operational efficiency and team motivation in a fast-paced environment. Key Responsibilities Lead, mentor, and motivate team members to achieve daily, weekly, and monthly sales targets. Track KPIs and ensure consistent performance delivery. Conduct coaching, feedback, and regular performance reviews. Manage attendance, schedules, and adherence to company policies. Identify skill gaps and collaborate with HR & Training teams for development. Handle customer escalations to ensure quick resolution and satisfaction. Prepare and present team performance reports to management. Drive process improvements to enhance productivity and quality. Foster a positive, collaborative, and high-performance work culture. Skills & Competencies Proven leadership and team-management experience Strong decision-making and analytical skills Excellent communication and interpersonal abilities Proficiency in MS Office Suite and CRM/reporting tools Ability to multitask, prioritize, and perform under pressure Qualifications & Experience Bachelor’s Degree (UG required) Minimum 4 years of total experience , including 2+ years in a Team Leader / Supervisory role within International Outbound Sales Demonstrated success in achieving and exceeding sales targets Performance Metrics Team productivity and sales achievement Quality and accuracy of deliverables Employee engagement and retention rate Process compliance and operational efficiency Why Join Mergen Infotech At Mergen Infotech Pvt Ltd, we value innovation, teamwork, and excellence. Join a collaborative environment where your leadership makes a real impact and your growth is our priority. Apply Now: ✉️ ✉️

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