
Technology Support Engineer
4 days ago
Job Title – SSOGen / IdentityForge Support Engineer
Location – Chennai / Bangalore / Hyderabad (Hybrid – 2 days in office)
Role Type – Contract to Hire (3 to 6 months)
2 to 4 years of experience in IAM L2 Support with exposure to SSOGen or IdentityForge connectors
~ Hands-on experience in incident tracking tools such as ServiceNow, Jira, or Remedy
~ Ability to read and analyze connector logs, XML/JSON-based data, and error responses
~ Provide L2 support for SSOGen and IdentityForge connectors, including incident management and service requests
SAP, LDAP, Mainframe)
Work closely with L1 teams to ensure efficient ticket triage and escalation
Perform log analysis, error tracing, and connector health checks to resolve integration issues
Coordinate with IAM and application teams for integration testing and connectivity support
Implement minor configuration changes and validations in coordination with L3 teams
Contribute to continuous improvement in IAM integration and support processes
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