Night Assistant Operations Manager

2 days ago


India Firstsource Full time
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Assistant Manager - Operations (Telecom Chat experience)
Experience: Min 5 years of experience and currently working as AM for Telecom process.
Graduate Must
Looking for Diversity profiles only

Drive customer experience metrics
Coordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projects
Coordinate with other internal support teams to ensure seamless production by the operations team

Good knowledge of MS Office
Coaching and feedback skills.
Flexibility to work in shifts

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