Retail Store Manager

The City Head will be responsible for overseeing all aspects of operations, growth, and performance of our retail pharmacy in Chennai. As a key leader, you will not only manage the typical responsibilities of a City Head but also take on hands-on roles in areas essential for building and scaling the business. This includes store setup, team management, inventory control, financial management, and customer experience, among others. You will play a pivotal role in ensuring that the retail pharmacy runs smoothly, adheres to regulatory standards, and delivers an exceptional customer experience.

Retail Operations Management

● Store Setup & Layout: Oversee the physical setup of retail stores, ensuring they are compliant with operational standards, regulatory requirements, and customer-centric designs

● Create and implement Standard Operating Procedures (SOPs) for pharmacy operations, including inventory management, customer service, sales processes, and prescription handling.

● Day-to-Day Operations: Manage the daily operations of all stores, ensuring smooth functioning, optimal staff performance, and adherence to operational protocols.

Financial Management & Profitability

● Budgeting & Financial Oversight: Manage the P&L for the city’s retail operations, ensuring profitability and cost control. Monitor sales, expenses, and inventory levels.

● Sales Targets & Performance: Set clear sales targets for each store, track performance, and identify growth opportunities to achieve profitability.

● Cash Flow & Expense Management: Oversee cash flow management, ensuring efficient use of resources and control of operational costs.

Inventory & Supply Chain Coordination

● Inventory Management: Ensure optimal stock levels across all stores, implementing efficient replenishment schedules and inventory forecasting to prevent stockouts or overstocking.

● Implement quality control measures to ensure product standards are met.

● Waste Reduction: Customer Service & Experience

● Ensure high levels of customer satisfaction and address any complaints or concerns promptly.

● Service Excellence: Lead by example in delivering exceptional customer service. Community Building: Establish partnerships with local healthcare providers, such as doctors and clinics, to promote the pharmacy’s services and expand the customer base.

Staff Recruitment & Training: Oversee the hiring and training of store staff, including pharmacists, store managers, and support staff. Team Motivation & Performance: Foster a performance-driven culture by setting clear goals, providing feedback, and recognizing top performers.

● Coaching & Development: Implement ongoing training programs to improve team skills, product knowledge, and customer service.

Compliance & Regulatory Adherence

● Regulatory Compliance: Ensure that all stores comply with local and national regulations, including pharmacy licensing, health and safety standards, and drug handling requirements.

● Quality Control: Oversee quality assurance checks to maintain the integrity of products sold, ensuring that all medications and goods meet the necessary standards.

● Marketing & Brand Development

● Local Marketing Campaigns: Plan and execute targeted marketing strategies to increase brand awareness and drive foot traffic to the stores. Utilize both offline and online channels.

● Digital Strategy: Collaborate with the marketing team to integrate online sales with in-store operations and ensure a seamless customer experience across both channels.

Data-Driven Decision Making

● Performance Reporting: Regularly monitor key performance indicators (KPIs), including sales, inventory turnover, and customer satisfaction. Sales Analysis: Analyze sales data to identify trends, opportunities for upselling, and underperforming products. Optimize store offerings based on this data.

● Provide weekly or monthly performance reports to senior leadership, identifying areas for improvement and growth.

Crisis Management & Problem Solving

● Resolve issues swiftly to maintain business continuity.

● Stay flexible and ready to adapt strategies to meet the challenges of the fast-evolving retail pharmacy sector.

Identify new store locations based on market analysis, demand clusters, and customer demographics. Oversee the setup and launch of new stores as the business grows.

● As the business scales, help recruit and build out teams for new locations, ensuring each new store adheres to operational standards and maintains consistency in customer experience.

Bachelor’s degree in Pharmacy, Business Administration, or related field. MBA is a plus.
● 3+ years of experience in retail operations or management, preferably in the pharmacy or healthcare sector.
● Strong leadership and people management skills. Ability to drive operational efficiency and improve customer experience. Analytical mindset with the ability to make data-driven decisions.
● Experience in a startup environment is preferred.

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