Cloud IT Operations Analyst

3 weeks ago

gandhinagar, India ViewTrade Holding Corp. Full time

About ViewTrade: ViewTrade is the force that powers fintech and cross-border investing for financial services firms throughout the world. We provide the technology, support and brokerage services that business innovators need to quickly launch or enhance a retail, fintech, wealth, or cross boarder investing experience. Now in our third decade, our approach has helped 300+ firms – from technology startups to large banks, brokers, super apps, advisory, and wealth management – create the differentiating investment experiences their customer’s demand. With clients in over 29 countries and a team that brings decades of experience and understanding of financial services technology and services, we help our business clients deliver the investment access and financial solutions they require.Our Values: ● Expertise● Integrity● Solution Driven.● Teamwork● Long Term success● Always winning● Always learningResponsibilities:As an IT Operations Engineer, you will play a crucial role in maintaining and optimizing our IT infrastructure during India business hours. This role requires a combination of technical expertise, proactive problem-solving, networking knowledge (including FIX and VPN), experience with ticketing systems and SLAs, and the ability to thrive in a fast-paced environment. System Administration: Manage and maintain Windows, Linux, and Unix systems, ensuring their stability, security, and performance. Infrastructure Support: Build, configure, and troubleshoot our infrastructure, including VPN connectivity, addressing any technical issues that arise. Proactive Monitoring: Implement and utilize monitoring tools to identify and resolve potential problems before they impact operations, with a focus on health monitoring of the system. After-Hours Support: Provide timely emergency support for US infrastructure issues during India business hours, ensuring minimal downtime, including troubleshooting system connectivity. Ticketing System Management: Set up, configure, and maintain a ticketing system to efficiently handle client requests and track their progress. SLA Management: Ensure adherence to Service Level Agreements (SLAs) for client requests, prioritizing and resolving issues promptly to meet or exceed expectations. Automation: Automate routine tasks using scripting (PowerShell, Bash) and tools like cron jobs to improve efficiency and reduce manual effort. Tool Management: Install, configure, automate, and monitor various tools such as IIS, MS-SQL databases, Nginx, Apache, RabbitMQ, Redis, and MySQL etc.  Collaboration: Work effectively with team members to achieve common goals and ensure smooth IT operations.Required Skills and Experience:  Proven experience as a Windows/Linux/Unix system administrator In-depth knowledge of Windows and Linux systems Proficiency in IIS, Task Scheduler, PowerShell, WinSCP, and Bash scripting Familiarity with SQL database operations and various versions of SQL databases Hands-on experience with cron jobs and shell scripting Knowledge of installation and configuration of tools like Nginx, Apache, RabbitMQ, Redis, MySQL, etc. Experience with FIX protocol and VPN technologies (setup, configuration, troubleshooting) Experience with setting up and managing ticketing systems (e.g., Jira, Zendesk, ServiceNow) Understanding of SLAs and commitment to meeting service level objectives Excellent communication and interpersonal skills Strong troubleshooting and problem-solving abilities Ability to work effectively in a fast-paced and dynamic environment

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