Csm manager
2 weeks ago
About Color Tokens At Color Tokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge Color Tokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations to continue operating while breaches are contained, ensuring critical assets remain protected. Our innovative platform provides unparalleled visibility into traffic patterns between workloads, OT/Io T/Io MT devices, and users, allowing businesses to enforce granular micro-perimeters, swiftly isolate key assets, and respond to breaches with agility. Recognized as a Leader in the Forrester Wave™: Microsegmentation Solutions (Q3 2024) , Color Tokens safeguards global enterprises and delivers significant savings by preventing costly disruptions. Join us in transforming cybersecurity. Learn more at Role Description Real Customer Success comes from the heart. You have the best customer management and business consultancy skills around. You're passionate about engaging your customers and expanding their use cases. You have impeccable relational skills and can create win/win environments for all parties that you work with. If this is you we would love you to be on-board and nurture our customersIn conjunction with stellar technology and process, the Customer Success Manager will drive long term success and adoption as the primary interface to the customer. Responsibilities Work with customers to articulate desired business outcomes. Define an actionable customer success plan with clear objectives, stakeholders, milestones, risk, and metrics needed to achieve them. Execute and track the customer success plan to fulfilment of outcomes. Work with cross functional teams to own and ensure customer deployments are completed quickly and efficiently. Identify and/or develop upsell and cross-sell opportunities. Own customer escalations and liase with internal teams to get it resolved on priority. Continually assess customer progress toward stated goals and drive expected results in the areas of adoption, usage,business value, friction, and overall relationship Engage regularly with customers via strategic and operational discussions. Be the customer's advocate and lead feature/issue resolution priorities/negotiations and initiatives with internal teams such as Product management, Product engineering, Customer support and Sales. Identify and facilitate training programs that will improve product knowledge, product usage, process know-how in the customer teams. Define, measure, and improve operational metrics and track through dashboards and operational reviews for effective CSM operations. May require working in client time-zones (for US/Europe clients) for an extended period of time. Desired Candidate Profile: Strong mix of relationship management, strong analytical, business and technical skills. Delivery related (pre-sales, solutioning, delivery management or customer
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Csm manager
2 weeks ago
Bangalore, India Zoko Full timeAbout Zoko Zoko helps D2 C brands grow faster using Whats App as a channel for sales, marketing, and customer support - all from a single dashboard. We’re not just building tools; we’re helping brands build stronger customer relationships. From automations to live chat to campaign management, our product is deeply integrated into the workflows of some of...
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CSM Manager
2 weeks ago
Bangalore, India ColorTokens Inc. Full timeAbout ColorTokens At ColorTokens , we empower businesses to stay operational and resilient in an increasingly complex cybersecurity landscape. Breaches happen—but with our cutting-edge ColorTokens Xshield™ platform , companies can minimize the impact of breaches by preventing the lateral spread of ransomware and advanced malware. We enable organizations...
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Client Facing BM/AM/CSM
14 hours ago
bangalore, India Stealth Manager - White Label Agency Full timeWe are looking for a strategic professional with a strong relationship-driven profile and proven experience managing accounts within the Amazon ecosystem (FBA, FBM, DSP, Seller Central, Vendor Central). This position is ideal for professionals working as Brand Managers, Account Managers, or Client Success Managers, who can connect data, performance, and...
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Client Facing BM/AM/CSM
5 hours ago
bangalore, India Stealth Manager - White Label Agency Full timeWe are looking for a strategic professional with a strong relationship-driven profile and proven experience managing accounts within the Amazon ecosystem (FBA, FBM, DSP, Seller Central, Vendor Central). This position is ideal for professionals working as Brand Managers, Account Managers, or Client Success Managers, who can connect data, performance, and...
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Customer Success Manager
2 weeks ago
Bangalore, Karnataka, India SAP Full timeWe help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and...
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CSM Manager
2 weeks ago
Bangalore, India Lemnisk Full timeThe Customer Success Manager is a critical position that will work closely with the founders and leadership team of Lemnisk. Define and Execute strategy for retention and cross sell for every
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Csm manager
1 week ago
Bangalore, India Recro Full timeThe Partner Success Specialist serves as the central point of contact for educators utilizing a number of products and services, supporting a greater number of small implementations. The Partner Success Specialist provides pro-active implementation support for their assigned implementations, utilizing efficiency tools to impact large numbers of educators...
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Customer Success Manager
1 day ago
bangalore, India Bik.ai Full timeAt BIK, we are wanting to scale up to meet our exponential growth in # of Brands. Currently, have a small team of 3 CSMs These eCommerce Brands come from across geographies like India, UK, US, UAE, Singapore & more. We are looking to add our 4th CSM to handle a diverse set of clients. BIK is doubling the # of brands every quarter, and hence our teams & your...
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Servicenow customer service manager
1 week ago
Bangalore, India AvanteNow Full timeJob Title - Service Now Customer Service Manager (CSM) & Financial Services Operations (FSO) Specialist Job Type - Onsite, Saudi Arabia (Long-term project) Experience - 7+ years of Service Now technical experience Job Description : We are seeking a skilled and motivated Service Now Customer Service Manager (CSM) and Financial Services...
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Servicenow customer service manager
2 weeks ago
Bangalore, India AvanteNow Full timeJob Title - Service Now Customer Service Manager (CSM) & Financial Services Operations (FSO) Specialist Job Type - Onsite, Saudi Arabia (Long-term project) Experience - 7+ years of Service Now technical experience Job Description : We are seeking a skilled and motivated Service Now Customer Service Manager (CSM) and Financial Services Operations (FSO)...
