Isha Foundation | Customer Support Lead | coimbatore
2 weeks ago
Dear Candidate,
We have a requirement for Customer Support Lead for Isha Foundation, Coimbatore. Please find below the job details:
Job Responsibilities:
- Supervise and mentor the customer support team, providing guidance and support.
- Conduct regular team meetings to share updates and address challenges.
- Monitor and evaluate team performance metrics, providing feedback and coaching to improve service quality.
- Assist in the hiring and training of new customer support representatives.
- Handle escalated customer inquiries and complaints, ensuring resolution in a timely manner.
- Maintain high levels of customer satisfaction through effective communication and problem-solving.
- Identify areas for improvement in customer support processes and develop strategies to enhance efficiency.
- Collaborate with other departments to streamline operations and address customer needs.
- Prepare and present regular reports on team performance and customer feedback to management.
- Utilize data analytics to identify trends and areas for growth in customer support.
Skills/Competencies:
- Empathy
- Adaptability
- Clear Communication Skills
Interested candidates please forward your resume.
Regards,
Priya Rajan
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coimbatore, India Isha Foundation Full timeDear Candidate, We have a requirement for Customer Support Lead for Isha Foundation, Coimbatore. Please find below the job details: Job Responsibilities: Supervise and mentor the customer support team, providing guidance and support. Conduct regular team meetings to share updates and address challenges. Monitor and evaluate team performance metrics,...
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