Isha Foundation | Customer Support Lead | coimbatore

2 weeks ago


coimbatore, India Isha Foundation Full time

Dear Candidate,

We have a requirement for Customer Support Lead for Isha Foundation, Coimbatore. Please find below the job details:

Job Responsibilities:

  • Supervise and mentor the customer support team, providing guidance and support.
  • Conduct regular team meetings to share updates and address challenges.
  • Monitor and evaluate team performance metrics, providing feedback and coaching to improve service quality.
  • Assist in the hiring and training of new customer support representatives.
  • Handle escalated customer inquiries and complaints, ensuring resolution in a timely manner.
  • Maintain high levels of customer satisfaction through effective communication and problem-solving.
  • Identify areas for improvement in customer support processes and develop strategies to enhance efficiency.
  • Collaborate with other departments to streamline operations and address customer needs.
  • Prepare and present regular reports on team performance and customer feedback to management.
  • Utilize data analytics to identify trends and areas for growth in customer support.


Skills/Competencies:

  • Empathy
  • Adaptability
  • Clear Communication Skills


Interested candidates please forward your resume.


Regards,

Priya Rajan



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