Client Success Manager

Hello, Truecaller is calling you from Bangalore, India Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls or messages, so you can focus on the conversations that matter.

Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 450 million active users per month.
We at Ads Product are all about making Ads more meaningful & relevant to our users and help drive marketing objectives for our partners/advertisers. Truecaller is one of the largest standalone publishers in India and emerging markets like Egypt, North Africa etc.
Mission - The Ads team is responsible for monetizing Truecaller inventory through ads by offering targeted advertising solutions to our demand partners.

Responsible for - Driving revenue growth for Truecaller by building ads solutions and selling our ads offerings to our advertiser partners in India and outside.
This is serious performance engineering

We leverage the latest tech like Jetpack Compose and Kotlin to ensure efficiency and maintainability.

We’re looking for a Client Success Manager - Programmatic Demand Partnerships to join our high-performing Programmatic Ads team. This role will own end-to-end relationships with our top global demand-side partners such as Google AdX, Meta, Inmobi and others - playing a crucial role in driving strategic growth and optimization across programmatic channels.
You’ll be the bridge between internal teams (Product, Engg) and external partners - ensuring technical and commercial alignment while maximizing partner yield and performance across markets including MENA, APAC, and LATAM, US.

3–7 years of experience in programmatic advertising, client-facing, demand partnership management and yield management role.
~ Experience managing high-value global partners (Google AdX, Amazon, InMobi, etc.) Familiarity with tools like Google Ad Manager (GAM), DV360, Amazon TAM, or InMobi DSP.
~ Excellent communication, stakeholder management, and presentation skills.
~ Analytical mindset with a strong ability to translate data into strategic insights.
~ Exposure to monetization strategies for mobile apps, especially in the Android ecosystem.

Strategic Partner Management: Be the go-to point of contact for Key Demand Partners. Own the full lifecycle of these relationships - performance management, and expansion.
Business Reviews & Reporting: Lead quarterly business reviews (QBRs), sharing actionable insights and performance analytics that align with both Truecaller’s and partners' KPIs.
Proactively track Demand Partner performance, troubleshoot issues, and coordinate with Engineering and Product teams to resolve technical bottlenecks.
Identify and execute revenue growth opportunities including new ad formats, improved yield optimization, and data-driven feedback loops.
Market Expansion Support: Align global partner strategies to local market needs; coordinate closely with regional teams to support market-specific growth goals.
Innovation & GTM: Collaborate on joint go-to-market campaigns, betas, and co-marketing initiatives with demand partners.

Experience working with yield management tools or directly optimizing inventory performance for better eCPM, fill rate, and revenue.

Data Analysis & Visualization:
Proficiency in data platforms such as Google BigQuery, Looker, Tableau, or Excel/Google Sheets with pivot tables, SQL basics, etc.
Ability to generate actionable insights from partner performance data.
GDPR, ATT), identity (UID2, first-party data), contextual advertising, and AI in AdTech

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. We only accept applications in English .

A smart, talented and agile team: A great compensation package: Competitive salary, 30 days of paid vacation, flexible working hours, private health insurance, parental leave, telephone bill reimbursement, Udemy membership to keep learning and improving and Wellness allowance.
Pick the computer and phone that you fancy the most within our budget ranges.
Office life: We strongly believe in the in-person collaboration and follow an office-first approach while offering some flexibility. Enjoy your days with great colleagues with loads of good stuff to learn from, daily lunch and breakfast and a wide range of healthy snacks and beverages. We need a wide variety of backgrounds, perspectives, beliefs and experiences in order to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc.

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