IT Monitoring Analyst

SUMMARY Imaging Endpoints (IE) is an Imaging Technology and Imaging Clinical Research Organization (iCRO). We work every day excited to advance imaging science, technology, and services to bring curative technologies to humankind. We have supported many of the most impactful new drug approvals in oncology, and we are seeking the most talented individuals globally that are passionate in their desire to assist us in our mission to customize each clinical trial's imaging to optimize the opportunity to demonstrate efficacy.

We are an affiliate of HonorHealth, one of the largest healthcare systems nationally, and Scottsdale Medical Imaging Limited (SMIL/RadPartners), the largest private radiology group in the United States. We are recognized as the world's largest and most preeminent iCRO in oncology.

The primary responsibility of the IT PACS Analyst is to provide technical assistance to users of IE's Imaging Information Systems including, but not limited to, the analysis of user needs and requirements such as Application installation and testing, Application problem resolution, Writing user documentation, Application and server maintenance and Management report creation. The IT PACS Analyst positions will be solutions-oriented, facilitate timely deliverables, and meet the needs of the business and all stakeholders with respect to applications and systems support.

IT PACS ANALYST

Work on day-to-day operational support for imaging applications/solutions provided and/or supported by the Innovation and IT Team.

Handle network/workstation related issues.

Handle change requests which are modifications and updates to the imaging applications and the other applications/systems provided and or supported by the Innovation and IT Team, and vendors.

Recommend improvements and increase the efficiency of the imaging applications and other systems/applications provided and/or supported by the Innovation and IT Team.

Testing new systems, version upgrades, interfaces, and other system modifications in accordance with IE QMS processes and procedures.

Provide proactive monitoring of the applications/systems provided and/or supported by the Innovation and IT Team.

Maintain accurate and current documentation regarding systems/applications provided and/or supported by the Innovation and IT Team.

Provide on-call coverage for user support.

Perform system/application audits as required by QMS

EDUCATION AND EXPERIENCE

Bachelor's degree in computer science, Health Informatics, or a related field. Experience will be considered in place of a degree.

At least three years prior PACS Systems experience and overall, of 8-10 years of experience.

Knowledge of workflow associated with Imaging Core labs and Clinical Trials is desirable.

Experience working with multiple operating systems, modalities, and clinical systems.

Experience working with customers, vendors.

Knowledge of desktop systems support.

Knowledge and experience working with Citrix virtual desktop is highly desirable.

Knowledge and working experience on scripting tools like PowerShell, python etc.

Must maintain strict confidentiality of sensitive data, records, files, conversations, etc.

Ability to manage projects and deliverables with a high level of accuracy and completeness.

Excellent hands-on computer skills with thorough knowledge of Microsoft Suite.

Good knowledge of ITIL.

Service oriented approach, flexible, and proactive.

Self-driven, ability to get the job done with little supervision, can-do positive attitude.

Strong desire to be part of a dynamic, global team working closely together and growing year after year in a rewarding environment to help humanity through imaging.

Commitment and caring for our fellow team members, their families, and the communities IE serves - see more information about Caring Endpoints at

we enjoy advancing clinical trials, helping patients, and celebrating success.

we proof our own work, hold high standards for ourselves and our team, and always prioritize quality above all else.

Travel: % domestic and international travel

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