Genpact | Site Support

1 week ago

hyderabad, India Genpact Full time

Site Support & Helpdesk Engineer

Location: Hyderabad

Experience: 1-3 years

Work from Office Model

Immediate joiners Preferred.

Excellent Communication Required.


Kindly share resume to with Sub of "Site Support" along with notice period.


Roles and Responsibilities

  • Handle the issues/request reported through various ticketing tool within agreed SLA’s
  • Should handle Voice and Non-Voice tickets simultaneously.
  • Responsible for executive leadership and Board members IT support.
  • Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
  • Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams
  • Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
  • Set up and configure computer systems.
  • Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.
  • Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
  • Trouble shooting issues related to business specific applications.
  • User provisioning of various business applications(ERP)
  • Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
  • Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
  • Knowledge Management – Ensure the Knowledge Articles are used on all issues.
  • Provide Hands and Feet support to other IT Teams for any scheduled activities.
  • Install and configure computer hardware, operating systems, and applications.

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