Genpact | Site Support

2 weeks ago

hyderabad, India Genpact Full time

Site Support & Helpdesk Engineer

Location: Hyderabad

Experience: 1-3 years

Work from Office Model

Immediate joiners Preferred.

Excellent Communication Required.


Kindly share resume to nsenthil.kumar@genpact.com with Sub of "Site Support" along with notice period.


Roles and Responsibilities

  • Handle the issues/request reported through various ticketing tool within agreed SLA’s
  • Should handle Voice and Non-Voice tickets simultaneously.
  • Responsible for executive leadership and Board members IT support.
  • Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
  • Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams
  • Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
  • Set up and configure computer systems.
  • Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.
  • Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
  • Trouble shooting issues related to business specific applications.
  • User provisioning of various business applications(ERP)
  • Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
  • Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
  • Knowledge Management – Ensure the Knowledge Articles are used on all issues.
  • Provide Hands and Feet support to other IT Teams for any scheduled activities.
  • Install and configure computer hardware, operating systems, and applications.

  • Technical Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Genpact Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at Genpact in Hyderabad, India. As a key member of our team, you will be responsible for providing technical support and enhancing tools such as ABAP(SAP) requirement, OneSource Tax-One, Mastersafe DFE-Finance-VN.Responsibilities:Provide production support and address...

  • Genpact | Order to cash

    2 days ago

    hyderabad, India Genpact Full time

    Profile - Order to cashWork location - HyderabadShift - USGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the...

  • Genpact | Site Support

    1 week ago

    Hyderabad, India Genpact Full time

    Site Support & Helpdesk EngineerLocation: HyderabadExperience: 1-3 yearsWork from Office ModelImmediate joiners Preferred.Excellent Communication Required.Kindly share resume to with Sub of "Site Support" along with notice period.Roles and ResponsibilitiesHandle the issues/request reported through various ticketing tool within agreed SLA’sShould handle...

  • Genpact | Site Support

    1 week ago

    hyderabad, India Genpact Full time

    Site Support & Helpdesk EngineerLocation: HyderabadExperience: 1-3 yearsWork from Office ModelImmediate joiners Preferred.Excellent Communication Required.Kindly share resume to with Sub of "Site Support" along with notice period.Roles and ResponsibilitiesHandle the issues/request reported through various ticketing tool within agreed SLA’sShould handle...

  • Genpact | Site Support

    1 week ago

    hyderabad, India Genpact Full time

    Site Support & Helpdesk Engineer Location: Hyderabad Experience: 1-3 years Work from Office Model Immediate joiners Preferred. Excellent Communication Required. Kindly share resume to with Sub of "Site Support" along with notice period. Roles and Responsibilities Handle the issues/request reported through various ticketing tool within agreed...

  • Genpact | Billing Specialist | hyderabad

    3 weeks ago

    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | Billing Specialist | hyderabad

    2 weeks ago

    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | Order to cash | hyderabad

    2 weeks ago

    hyderabad, India Genpact Full time

    Hi Applicants,We're hiring candidates for Order-to-Cash profile.Location- Hyderabad.Shift- US shift | WFO.Education level- Bachelor's/ GraduationPlease find the Job Description below:Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our...

  • Genpact | Billing Specialist | hyderabad

    3 weeks ago

    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | Billing Specialist | hyderabad

    2 weeks ago

    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | Order to cash | hyderabad

    2 weeks ago

    hyderabad, India Genpact Full time

    Profile - Order to cashWork location - HyderabadShift - USGenpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the...

  • Genpact | Order to cash | hyderabad

    2 weeks ago

    hyderabad, India Genpact Full time

    Profile - Order to cash Work location - Hyderabad Shift - US Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the...

  • Genpact | Senior Associate

    2 days ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | Senior Associate

    2 days ago

    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | Accounts Receivable Specialist | hyderabad

    3 weeks ago

    hyderabad, India Genpact Full time

    Hi Applicants, Inviting applications for the role of PD, Order to Cash We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customer Responsibilities • Making collection calls to the customers, emailing/faxing invoices or...

  • Genpact | Assistant Manager

    2 days ago

    Hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | Accounts Receivable Specialist | hyderabad

    2 weeks ago

    hyderabad, India Genpact Full time

    Hi Applicants,Inviting applications for the role of PD, Order to CashWe are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to cash application and coordinating with customerResponsibilities• Making collection calls to the customers, emailing/faxing invoices or getting...

  • Genpact | Senior Associate

    4 days ago

    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | Assistant Manager

    2 days ago

    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Genpact | Senior Associate

    2 days ago

    hyderabad, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...