Network Delivery Leader

2 weeks ago


Bengaluru, India Microland Limited Full time

Purpose of the RoleThe Network Tech Ops professional will be part of the Technology Delivery Unit (TDU) and play a key role in managing multiple projects under the Network Tower, including Transition & Steady State Operations. The role involves close collaboration with Delivery, Transition, and Practice teams to ensure successful execution of network programs, efficient governance, and continuous service improvement.Experience Required- Overall: 15+ years of experience in IT Infrastructure/Network Operations.- Network Delivery: 8+ years in managing WAN, LAN, DC-LAN, WiFi, SD-WAN/SD-LAN implementations and operations.- Transition Management: Strong background in Transition, Transformation, and steady state governance.- Prior experience in handling multi-country / multi-customer environments is highly desirable.Key Competencies & Skills- Operational Leadership:- Manage delivery of multiple network projects/programs under the TDU.- Oversee transition from solution to operations, ensuring seamless handover.- Drive SLA/KPI adherence, compliance, and quality of service delivery.- Project & Transition Management:- Strong understanding of transition frameworks, governance models, and operational readiness.- Ability to lead cutovers, migrations, and handovers with minimal risk.- Exposure to outcome-based and managed services contracts.- Technical Knowledge (Working-Level):- Good understanding of network technologies (SD-WAN, SD-LAN, NextGen WiFi, NFV, Automation).- Familiarity with network tools & automation platforms.- Experience in coordinating design, implementation, and operations teams.- Business & Stakeholder Management:- Act as the key operations interface between Delivery, Sales, Practice and Clients.- Manage executive-level governance with customer stakeholders.- Strong communication, documentation, and presentation skills.- Certifications:- Mandatory: ITIL V3 or higher (Foundation/Intermediate).- Preferred: PMP/Prince2, Agile, or equivalent project/transition management certifications.- Network certifications (CCNP/CCIE) desirable.Responsibility Areas- Manage end-to-end delivery governance for network projects within TDU.- Ensure smooth transition of services (from pre-sales/solutioning to steady state operations).- Drive governance across multiple accounts/projects, ensuring SLA/KPI compliance.- Partner with Practice teams to operationalize new offerings (SD-WAN / SD-LAN / Automation).- Contribute to risk identification, mitigation, and escalation management.- Prepare and lead SteerCo/Govt reviews with internal and external stakeholders.- Support continuous improvement initiatives and adoption of automation in operations.- Ensure standardization and best practices across network programs.



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