Network Delivery Leader

4 weeks ago

Bengaluru, Karnataka, India Microland Limited Full time

Purpose of the Role

The Network Tech Ops professional will be part of the Technology Delivery Unit (TDU) and play a key role in managing multiple projects under the Network Tower, including Transition & Steady State Operations. The role involves close collaboration with Delivery, Transition, and Practice teams to ensure successful execution of network programs, efficient governance, and continuous service improvement.

Experience Required

  • Overall: 15+ years of experience in IT Infrastructure/Network Operations.
  • Network Delivery: 8+ years in managing WAN, LAN, DC-LAN, WiFi, SD-WAN/SD-LAN implementations and operations.
  • Transition Management: Strong background in Transition, Transformation, and steady state governance.
  • Prior experience in handling multi-country / multi-customer environments is highly desirable.

Key Competencies & Skills

  • Operational Leadership:
  • Manage delivery of multiple network projects/programs under the TDU.
  • Oversee transition from solution to operations, ensuring seamless handover.
  • Drive SLA/KPI adherence, compliance, and quality of service delivery.
  • Project & Transition Management:
  • Strong understanding of transition frameworks, governance models, and operational readiness.
  • Ability to lead cutovers, migrations, and handovers with minimal risk.
  • Exposure to outcome-based and managed services contracts.
  • Technical Knowledge (Working-Level):
  • Good understanding of network technologies (SD-WAN, SD-LAN, NextGen WiFi, NFV, Automation).
  • Familiarity with network tools & automation platforms.
  • Experience in coordinating design, implementation, and operations teams.
  • Business & Stakeholder Management:
  • Act as the key operations interface between Delivery, Sales, Practice and Clients.
  • Manage executive-level governance with customer stakeholders.
  • Strong communication, documentation, and presentation skills.
  • Certifications:
  • Mandatory: ITIL V3 or higher (Foundation/Intermediate).
  • Preferred: PMP/Prince2, Agile, or equivalent project/transition management certifications.
  • Network certifications (CCNP/CCIE) desirable.

Responsibility Areas

  • Manage end-to-end delivery governance for network projects within TDU.
  • Ensure smooth transition of services (from pre-sales/solutioning to steady state operations).
  • Drive governance across multiple accounts/projects, ensuring SLA/KPI compliance.
  • Partner with Practice teams to operationalize new offerings (SD-WAN / SD-LAN / Automation).
  • Contribute to risk identification, mitigation, and escalation management.
  • Prepare and lead SteerCo/Govt reviews with internal and external stakeholders.
  • Support continuous improvement initiatives and adoption of automation in operations.
  • Ensure standardization and best practices across network programs.

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