Service Desk English + Arabic

2 days ago


Hyderabad, India People Prime Worldwide Full time

About the client:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro Group company with the combined strength of erstwhile Larsen and Toubro Infotech and Mindtree. Our extensive domain and technology expertise helps drive superior competitive differentiation, customer experiences, and business outcomes.Client : LTIMINDTREEJob Type : CONTRACTRole: Service Desk English + ArabicExperience: 3+ YearsWork Location: MumbaiPayroll on : People Prime World WideNotice : 0 to 15 daysJob Description :Primary Skill - Service Desk L1 to L1.5 with Arabic Language (co-ordinate with Collins for Spanish Interviers from LTIM side)Job description:Role OverviewJob Description Service Desk L1 EngineerRequired Communication skills English ArabicThe ideal candidate must have hands on experience of resolving technical issues over the phone chat and emailsL1 Technical SupportHandling all the Inbound calls chat and emails in service deskManage tickets that L1 engineers need assistanceHandling Basic L1 queries from end usersCorrectly logging incidents and faults categorizing and prioritizing them in line with team proceduresDiagnose and quickly resolve a wide range of Windows applications issuesGood troubleshooting knowledge on internet and VPN issuesWhen the restoration is beyond the scope of the support escalate the issueproblem to appropriate resolver group using IT Ticketing SystemInstall upgrade support and troubleshoot for printers related computer hardwareKnowledge of Citrix and VPNCustomize configure desktop hardware to meet specifications and business standardsEmail



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