Solutions Consultant

2 weeks ago

bangalore, India Whatfix Full time
Who are we?
Whatfix is a data-driven digital adoption platform (DAP) that enables organizations and users to maximize the benefits of software. Whatfix acts as an interactive overlay on top of any application to guide users with real-time guidance, self-help support, and user feedback. With product analytics and AI, Whatfix enables scalable success with technology, maximizing productivity, and leveraging data-driven insights for better decision-making. The company has seven offices globally in the US, India, UK, Germany, Singapore, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date and is backed by marquee investors including Softbank, Sequoia, Dragoneer, and Cisco Investments. “Hustle Mode ON” is the motto we live by.
About the Role
We are looking for a stellar Sr. Solution Consultant to help grow Whatfix.
The Sr. Solution Consultant will be an expert in the Whatfix product from demo through Proof of Concept and will assist Sales in presenting the value proposition and benefits of the Whatfix solution to prospects and customers. Ability and proven track record of evangelizing products to prospects, customers, and partners via presentations and product demos.
Responsibilities
- Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform
- Partner with the Account Executives during (business) discovery calls and prepare/deliver presentations and product demonstrations explaining Whatfix products to prospects and customers
- Successfully manage and execute on-site or remote solution demonstrations with the assistance of Account Executives Responsible for representing the product to customers and at field events such as conferences, seminars, etc.
- Evangelize Whatfix products to prospects, customers, and partners via presentations and product demos
- Respond to functional and technical elements of RFIs/RFPs with the assistance of Account Executives and Technical Sales Engineers
- Convey feature input and customer requirements to Product Management teams
- Partnering with sales executives to plan, prepare, and execute strategic deals in complex sales cycles, including Discovery Calls, Value Assessment calls, and more
- Respond to objections during solution presentations and articulate the value and return on investment delivered
- Establish and maintain a deep understanding of the overall Whatfix product portfolio and the competitive landscape
- Understand and study Whatfix deployments across industries and develop industry best practices and use cases based on our current deployments
- Self-driven interest to learn more about customer's business, digital transformation trends in their industry, and presenting a thought leadership on Whatfix solving their pain points
- Understand the multitude of enterprise software trends and technologies in the marketplace and how they create an opportunity for a DAP platform
- Liaise with the Engineering, Product, Marketing, and Sales teams to provide consultative product expertise for all customer needs
- Effectively communicate & build confidence with customers across teams (Engineering, Product, Marketing, and Sales)
Qualifications
- 5+ years Technical Pre-Sales / Sales Engineering / Solutions Consulting experience; a background in ERP , Knowledge on SAP/HANA.ERP modules.
- Ability to study existing deployments across industries like Insurance, Technology, Financial Services, Healthcare and to communicate the use cases and results to new prospects from these industries
- Background in understanding existing deployments across applications like CRM (Salesforce, Microsoft), HR (Workday, Oracle, SAP), and communicating the use cases and results to new prospects looking to deploy Whatfix on these platforms
- Experience as Solutions Consultant at an Application Software Company catering to industries relevant to Whatfix: Insurance, Healthcare, Technology, Financial Services, Manufacturing
- Consultative selling experience; listening to customer needs and shaping a shared vision for a solution
- Ability to creatively explain and present complex concepts in an easy to understand the manner
- Understanding of high-performance software and Enterprise SaaS
- Excellent written and verbal communication skills to communicate professionally
- Self-motivated with strong interpersonal and problem-solving skills
- Ability to work well in a highly dynamic team environment focussed on providing above-industry-standard customer service
- Ability to travel to on-site meetings
- Proficiency in French and/or German is preferred but not required
Please note this role is for US Shift time zone- working hours are 5.30 PM - 2.30 AM IST

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