Training Trainer

2 weeks ago

Pune, India StayVista Full time

About Us StayVista is India’s largest villa hospitality brand and has redefined group getaways. Our handpicked luxury villas are present in every famous holiday destination across the country. We curate unique experiences paired with top-notch hospitality, creating unforgettable stays. We are a close-knit tribe, united by a shared love for travel and on a mission to become the most loved hospitality brand in India. At StayVista, you're part of a community where your ideas and growth matter. And hey, when you’re ready for a break, our villa discounts make it easy to enjoy the luxury you help create. As a Trainer - Learning & Development at StayVista , you will be instrumental in designing, implementing, and delivering training programs for our on-ground staff, with a primary focus on housekeeping and service roles. Your role will ensure that team members are equipped with the skills, knowledge, and confidence to consistently deliver world-class guest experiences while upholding the highest standards of service and cleanliness across all our properties. Minimum 3–5 years of hospitality operations or training experience (hotels, resorts, homestays, or training institutes). Develop and deliver effective training modules for teams specializing in housekeeping, guest services, and villa management. Collaborate with Villa Managers and Stay Experience Managers to identify skills gaps and design tailored training interventions for specific property needs. Assess the effectiveness of training programs through performance evaluations, participant feedback, and direct observation. Strong knowledge of housekeeping standards, guest service protocols, and villa management best practices. Excellent communication skills in English and Hindi (regional languages a plus). Bachelor’s/Master’s degree in Business, Hospitality Management, Real Estate, or a related field. Bonus Points - These are non-essential, but a bonus if you have them ~ Experience with On-Ground Training in Remote or Multi-Location Setups. Training Effectiveness Scores. Reduction in Guest Complaints. Training Coverage Rate. Resourceful : You’ll creatively optimise our resources with solutions that elevate experiences in unexpected ways. Trust is our foundation. Enjoy : We believe in having fun while building something extraordinary. Business Acumen: You know our services, business drivers, and industry trends inside out. You anticipate challenges in your area, weigh the impact of decisions, and track competitors to stay ahead, viewing risk as a chance to excel. Change Management: You embrace change and actively look for opportunities to improve efficiency. You navigate ambiguity well, promote innovation within the team, and take ownership of implementing fresh ideas. By building rapport and anticipating issues, you ensure smooth, win-win interactions while keeping stakeholders in the loop. Teamwork: You actively seek input from others, work across departments, and leverage team diversity to drive success. We do not discriminate in hiring or any employment decisions based on race, colour, religion, caste, creed, nationality, age, sex, including pregnancy, childbirth, or related medical conditions, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected under applicable laws.

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