Strada | Associate | kochi

1 month ago

kochi, India Strada Full time
Our story
Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.
With a team of more than 8,000 experts, Strada blends leading-edge technology with human
ingenuity to help businesses across the globe design and deliver at scale. Supporting over 30 years to 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.
To learn more about us, pls visit stradaglobal.com
Role summary
Respond to requests, queries, and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.
To proactively seek learning opportunities to develop and maintain good knowledge of Strada's systems, clients and workflow and processing procedures. To take an active part in promoting your own training and development in all areas.
To provide an effective and efficient HRIS service to customers, ensuring the accurate and timely payment of their employees’ salaries.
Main responsibilities
Production
Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.
Responsible For Timely Escalation of Production Related Issues
Responsible For Maintaining Accuracy
Updating Process Related Reports and Documents if required
Compliances
Following ISMS Compliance Of The Team
Adhering To Company Policies, Rules And Regulations
Following Quality Processes Thoroughly - Checklists, Standards Etc. On Process
Adhering to Work Timings, Leave Schedules
Key experience
Graduate from any stream / Diploma Holder
PC Literacy - Word and Excel (Basic Level)
Strong communication and interpersonal skills
6 months- 1 year professional working experience
Track record of face to face, telephone and written contact with customers
Benefits
We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.
By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
Our commitment to Diversity and Inclusion
Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.
At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.
Diversity Policy Statement
Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.
Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.
Authorization to work in the Employing Country
Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada.
Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

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