Claims Specialist

4 days ago


Mumbai, India Howden Full time

Job DescriptionIndustry: General Insurance / Insurance Broking / Insurance SurveyorLocation: MumbaiExperience: 12+ yearsReporting To: Business Head/Vertical HeadRole SummaryThe role holder will lead the claims function across all Specialty lines of business, ensuring efficient, compliant, and client-centric claims handling. The role involves strategic overview, operational excellence, and stakeholder management to drive timely and fair claim settlements.Key ResponsibilitiesStrategic Leadership- Define and implement claims strategy aligned with business goals.- Lead and mentor a team of claims professionals.Claims Operations- Oversee end-to-end claims lifecycle across Specialty Claims like BBB, Cyber, Cards, Specie, Professional Indemnity, CGL, Event Cancellation, Loss of Fees, Media and Affinity.- Ensure timely documentation, coordination with clients, insurers, surveyors, and regular client updates.Client & Stakeholder Management- Act as escalation point for complex or high-value claims.- Maintain strong relationships with insurers, surveyors, and clients.Compliance & Governance- Ensure adherence to IRDAI regulations and internal SOPs.- Handle audits, regulatory reporting, and internal risk controls.Process Improvement- Drive automation, analytics, and process optimization.- Implement feedback loops for continuous improvement.Candidate ProfileEducation: Graduate/Postgraduate (Insurance certifications like Associate/Fellow from Insurance Institute of India preferred).Experience: Minimum 12 years in claims handling, preferably in Insurance broking, PSU/Private insurance company, Insurance Surveyors operations.Skills:- Strong leadership and communication.- Deep understanding of commercial insurance products.- Ability to manage high-pressure situations and multiple stakeholders.- Should be able to train the team members and improve their skills.



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