Claims Specialist

20 hours ago


Mumbai, India Howden Full time

Job Description Industry: General Insurance / Insurance Broking / Insurance Surveyor Location: Mumbai Experience: 12+ years Reporting To: Business Head/Vertical Head Role Summary The role holder will lead the claims function across all Specialty lines of business, ensuring efficient, compliant, and client-centric claims handling. The role involves strategic overview, operational excellence, and stakeholder management to drive timely and fair claim settlements. Key Responsibilities Strategic Leadership - Define and implement claims strategy aligned with business goals. - Lead and mentor a team of claims professionals. Claims Operations - Oversee end-to-end claims lifecycle across Specialty Claims like BBB, Cyber, Cards, Specie, Professional Indemnity, CGL, Event Cancellation, Loss of Fees, Media and Affinity. - Ensure timely documentation, coordination with clients, insurers, surveyors, and regular client updates. Client & Stakeholder Management - Act as escalation point for complex or high-value claims. - Maintain strong relationships with insurers, surveyors, and clients. Compliance & Governance - Ensure adherence to IRDAI regulations and internal SOPs. - Handle audits, regulatory reporting, and internal risk controls. Process Improvement - Drive automation, analytics, and process optimization. - Implement feedback loops for continuous improvement. Candidate Profile Education: Graduate/Postgraduate (Insurance certifications like Associate/Fellow from Insurance Institute of India preferred). Experience: Minimum 12 years in claims handling, preferably in Insurance broking, PSU/Private insurance company, Insurance Surveyors operations. Skills: - Strong leadership and communication. - Deep understanding of commercial insurance products. - Ability to manage high-pressure situations and multiple stakeholders. - Should be able to train the team members and improve their skills.



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