Virtual Social Media Manager

4 days ago

Bangalore, India Karmikh Full time

Job Title: Social Media & Customer Care Executive About Us : KARMIKH We are a fast-growing kids' clothing and lifestyle brand that’s redefining comfort and style for liones. Founded just two years ago, our brand has been registering consistent month-on-month growth, driven by our passion for quality and sustainability. conscious outfits for kids, blending playful designs with responsible fashion Location : In-office – Bengaluru Working Hours : 9:30 AM – 6:30 PM, Monday to Saturday Remuneration : 20000 for 6 month of probation period . To create, manage, and grow the brand's presence on social media platforms ,drive engagement and sales through creative content and influencer collaborations, and simultaneously handle customer queries and provide an excellent customer service experience. Content Creation & Social Media Management  Plan and execute monthly content calendars for Instagram , you tube and LinkedIn in alignment with brand aesthetics and campaign goals.  Create engaging content (reels, posts, stories, carousels, captions, hashtags) – tailored Use AI tools for efficient content generation and editing.  Collaborate with design/photography teams to get creative assets for campaigns.  Schedule and post content consistently using tools like Meta Business Suite, Later, or Track content performance, and suggest improvements based on insights and Influencer & Community Engagement  Identify and reach out to relevant bloggers, influencers, and kids’ fashion creators for Manage influencer partnerships: briefing, coordination, tracking deliverables, and monitoring ROI  and UGC (user-generated content).  Build a loyal community of parents/followers through engaging initiatives like Customer Support & Relationship Management  Respond promptly and professionally to all customer messages on social media Maintain FAQs, canned responses, and SOPs to improve customer experience and Coordinate with internal teams (logistics, inventory, sales) to resolve customer Daily Operations Support  Assist in backend tasks such as tracking influencer dispatches, updating collaboration Help with basic order management follow-ups or logistics communication if required.  Be flexible to support adhoc marketing or operational activities as per company o Social media performance (reach, engagement, follower growth) Share insights and suggestions to optimize digital strategy and customer care. Strong knowledge of Instagram, LinkedIn, Meta Business Suite, WhatsApp Business, Excellent communication skills – written and verbal (especially English).  Content creation abilities using tools like: o Canva o ChatGPT or other AI content tools  Basic understanding of kids’ fashion, parent demographics, and seasonal campaigns.  Proficiency in spreadsheets (Google Sheets/Excel) for tracking collaborations and content. Preferred Qualities  Creative mindset with an eye for aesthetic content (especially for kids' fashion).  Adaptable and open to handling new responsibilities as the brand evolves.  The role will evolve with the brand – flexibility is key.  You will work closely with the founder/creative team and will be an integral part of the brand’s growth.  Performance will be measured on a mix of KPIs: content quality, engagement,

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