Lead Management Coordinator
3 weeks ago
AICT Design Academy is one of the most renowned institutions in the field of Design and Education, offering comprehensive training in architecture entrance exams, interior designing courses, and architectural and designing software.
Role Overview
The Lead Management Coordinator will play a critical role in managing and nurturing potential student inquiries, ensuring smooth communication between prospects and the admissions team. This role involves efficient handling of CRM tools, data management, and ensuring follow-up processes are executed flawlessly.
Key Responsibilities Lead Management
- Handle and track all incoming inquiries from multiple channels, including online forms, phone calls, emails, and walk-ins.
- Assign leads to the admissions team and monitor follow-up status to ensure timely communication.
- Maintain and update the lead database in the CRM system with accurate details.
- Ensure regular follow-ups with prospective students and parents through phone calls, emails, and messages.
- Coordinate with the admissions team to streamline communication and improve the lead conversion rate.
- Generate daily, weekly, and monthly reports on lead status, conversion rates, and campaign effectiveness.
- Analyze trends in inquiries and provide insights for improving lead generation and nurturing strategies.
- Suggest improvements to the lead management workflow to enhance efficiency.
- Collaborate with the marketing team to align lead management processes with ongoing campaigns.
Qualifications and Skills
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1-2 years of experience in lead management or customer relationship management.
- Proficiency in CRM tools (e.g., Salesforce, Zoho, HubSpot) and Microsoft Excel.
- Strong organizational and multitasking skills.
- Excellent communication skills in English , M arathi and Hindi.
- Ability to work collaboratively with cross-functional teams.
- Competitive salary with performance-based incentives.
- Training in lead management and CRM tools.
- Opportunities for professional growth within the organization.
- A dynamic work environment focused on innovation and collaboration.
Interested candidates are encouraged to send their resume and a cover letter to with the subject line: Lead Management Coordinator Application .
For more details about AICT Design Academy, visit
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