Front Desk Manager
1 week ago
Department: Operations
Duration: Full-time
Experience: 5+ years in the hospitality industry
Job Brief:
The General Manager is essential in guiding the hotel/hostel with leadership being the key focus of the role. By coordinating with the Assistant General Manager and department managers, the General Manager shall be expected to steer the organization toward achieving its financial and non-financial goals through effective team management. This position requires a diverse set of managerial skills, including planning, decision-making, organizing, staffing, controlling, directing, and communicating to cultivate a highly competent workforce.
Key Responsibilities:
Supervise the overall functioning of hotel/hostel operations to ensure optimal performance
Monitor and analyze operational, financial, and business performance metrics
Conduct daily orientations, inspections, audits, and operational checks
Plan and execute the overall budgeting process in alignment with company-approved monthly/quarterly budgets
Lead regular meetings and training sessions to enhance team skills, productivity, and motivation
Conduct financial audits and ensure timely reporting of financial statements
Maintain the property infrastructure to the highest standards, including civil, furniture/furnishing, equipment/HVAC, plumbing, and electrical
Ensure timely repair and maintenance by company-prescribed TATs and budgets
Uphold 100% compliance with operating SOPs, policies, procedures, and service standards
Deliver exceptional services in all areas, including bed, food and beverage, and non-bed activities
Regularly audit safety standards, focusing on hazard prevention, health, and cleanliness
Serve as the final decision-maker in guest escalation matters, ensuring customer satisfaction
Liaise with the company’s head office and various local departments such as municipality, pollution boards, tourism, and police
Maintain an exceptional experience for guests by ensuring all five senses (vision, hearing, touch, smell, and taste) are catered to always
Qualifications:
Hospitality graduate or diploma
Outstanding communication, interpersonal, leadership, and time-management skills
More than 5 years of operational knowledge in hotel management or front desk
Outstanding communication, interpersonal, and time-management skills
Willingness to work pan India (flexible)
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