Senior Cloud Support Engineer

1 week ago

bangalore, India CDW Full time

About the Job: As a Senior Cloud Support Engineer, you will provide front-line AWS support for Mission Cloud customers. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases. You will ensure customers feel heard and hold AWS to a high standard while working as part of a global 24x7x365 team. Responsibilities: Lead advance troubleshooting and provide guidance on AWS environments, ensuring optimal cloud performance and security for Mission Cloud customers through Mission’s support ticket platform. Independently manage and resolve complex customer-facing cases related to AWS Services and leverage AWS expertise to guide customers on how to troubleshoot, make changes to, or setup AWS resources. Act as a senior escalation point for AWS support and resolve cases in house, where possible, to provide an excellent customer experience Advocate for customers when cases are escalated to AWS and help expedite and facilitate a positive resolution of the case Lead root cause analysis for recurring customer issues, joining calls with customers on a frequent basis to assist in live troubleshooting and explanations of AWS services to expedite resolution of customer-submitted cases Collaborate with internal teams, escalate issues, and leverage available resources to deliver a positive customer experience Work a shift schedule to provide 24x7 support Maintain knowledge of current AWS services Provide an excellent customer experience in every customer interaction Train and mentor junior engineers, building and iterating through existing technical documentation to further enable entry level engineers Participate in interview process for new team members Requirements: 4-9 years of experience Ability to manage AWS cloud workloads, especially EC2, RDS, VPC, and CloudWatch Experience communicating directly with customers over phone and chat in English Ability to be adaptable and think critically in customer situations Knowledge of infrastructure and networking in AWS Services, with deep understanding of EC2 and VPC Understanding of networks and website management, including IT infrastructure such as DNS, VPNs, SSL, Elastic Load Balancers, and CloudFront distributions Understanding of web server applications and the administration of web application environments Working knowledge of web server applications (Apache, nginx, Tomcat, IIS, or varnish) and administrating web application environments (LAMP, RoR, Java, or ASP.NET Core | Open(1)source web framework for .NET ) Ability to understand and troubleshoot database issues for both RDS and NoSQL databases Understand how to identify problematic queries using tools such as RDS performance insights Ability to understand containerization solutions (infrastructure, pipelines, automation) using tools such as Docker (Dockerfiles, ECS, ECS Fargate) or Kubernetes (manifests, Helm and deployment tooling, KOPS, EKS, or Fargate) Knowledge of technical customer support processes that include planning, coordinating, problem resolution, and documentation Ability to work a flexible schedule, including nights, weekends, and holidays Experience working as System Administrator (Linux and Windows) preferred AWS SysOps Associate certification required and Solutions Architect - Professional Certification preferred

  • Senior Cloud Support Engineer

    6 days ago

    Bangalore, India CDW Full time

    As a Senior Cloud Support Engineer, you will provide front-line AWS support for Mission Cloud customers. You will work to resolve cases in-house or follow cases through to AWS, providing an excellent customer experience and preventing delays in resolution of AWS support cases. You will ensure customers feel heard and hold AWS to a high standard while working...

  • Senior product support engineer

    4 weeks ago

    Bangalore, India Acqueon Full time

    Role: Senior Product Support Engineer As a Senior Product Support Engineer at Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure successful deployment, smooth operations, and timely resolution of complex issues. You’ll also guide junior team members and contribute to enhancing support...

  • Senior Product Support Engineer

    1 week ago

    bangalore, India Acqueon Full time

    Role: Senior Product Support Engineer As a Senior Product Support Engineer at Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure successful deployment, smooth operations, and timely resolution of complex issues. You’ll also guide junior team members and contribute to enhancing support...

  • Senior Product Support Engineer

    2 weeks ago

    bangalore, India Acqueon Full time

    Role: Senior Product Support EngineerAs a Senior Product Support Engineer at Acqueon, you will serve as a technical expert and trusted advisor, working directly with enterprise customers to ensure successful deployment, smooth operations, and timely resolution of complex issues. You’ll also guide junior team members and contribute to enhancing support...

  • Senior Technical Support Engineer-Cloud

    7 days ago

    bangalore, India Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...

  • Senior Technical Support Engineer-Cloud

    7 days ago

    bangalore, India Palo Alto Networks Full time

    Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...

  • Automation Engineer

    6 days ago

    bangalore, India Tek Support Full time

    Job Title: Senior Automation Engineer – Pharmaceutical Manufacturing Location: Remote Experience: 10+ years Industry: Pharmaceutical / Biotech Manufacturing Job Summary: The Senior Automation Engineer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing equipment...

  • Automation Engineer

    6 days ago

    bangalore, India Tek Support Full time

    Job Title: Senior Automation Engineer Trainer– Medical Device Manufacturing Experience: 10+ years Industry: Medical Devices / Life Sciences / Manufacturing Location: Remote Job Summary: Senior Automation Engineer Trainer responsible for developing, implementing, and sustaining automation systems that support manufacturing, assembly, and testing of medical...

  • Senior Cloud Engineer

    6 days ago

    bangalore, India Aptonet Full time

    🚀 Senior Cloud Developer – Offshore (India | Remote)Contract Role | Multi-Cloud Security Projects | Cutting-Edge AI & AutomationWe are seeking a Senior Cloud Developer with a security-first mindset to join our global team. This role offers the opportunity to work on high-impact projects, designing and implementing security-as-code across large-scale...

  • Automation Engineer

    6 days ago

    Bangalore, India Tek Support Full time

    Job Title: Senior Automation Engineer Trainer – Pharmaceutical Manufacturing Location: Remote Experience: 10+ years Industry: Pharmaceutical / Biotech Manufacturing Job Summary: The Senior Automation Engineer Trainer is responsible for driving automation initiatives across pharmaceutical manufacturing systems, ensuring compliance with GMP, and enhancing...