Technical support engineer l2
2 weeks ago
Do You Make the Cut? As a Technical Support Engineer, you will be responsible for: Managing the customer support department’s day-to-day functions Provide accurate and creative solutions to customer problems to ensure CSAT Facilitate calls with customers to explain/resolve/address the issues raised to technical support team. Perform troubleshooting, do analysis, test service flows to resolve customer’s concerns. Collaborate / coordinate with backend teams in identifying / resolving customer issues within the defined SLA Capture and document all queries / concerns via the ticketing tool / email/ calls. Review all open tickets weekly, share periodic updates and feedback on tickets on a regular basis. Escalate support cases and priority issues to management as appropriate. Ensure KPIs are met consistently to achieve customer experience excellence. Build strong cross-functional working relationships with internal teams. Analyze dumps, traces, logs, working experience in Node. JS/Express. JS/Hapi.js/Koa.js, 4. No SQL DBs and Relational Database and API to discover the root of the problems reported by consumer and premier enterprise customers Handle escalated issues which are usually mission critical and technically complex which include providing timely updates and analysis. Experience working on most common CRM/Service Desk tools like JIRA, Bugzilla, Zendesk, Zoho or anything similar. Report on ticket inflow patterns, escalation trends, top issues, and improvement opportunities Readiness to work in flexible working hours/US shifts. Requirements Excellent communication skills (both written & verbal), ability to communicate updates, resolution in customer friendly manner. Experience working in a customer facing role, troubleshoot technical issues, work along with other internal teams for resolution. 2 to 4 years of technical support experience with product organizations Should have excellent analytical skills and critical thinking ability. Experienced working with cross functional teams within the Org. Extremely self-motivated, should be a fast learner. Experience working with on-site/virtual teams. Banking domain experience preferred. Previous work experience in a chatbot space is a huge plus.
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india Tech Mahindra Full timeJob Title: Network Technical Support Engineer (L2 & L3) – TAC RoleLocation: Chennai, IndiaShift: US Hours (Rotational week off, no fixed week off)Experience Level: L2 / L3Employment Type: Full-Time, Immediate Joiners PreferredJob DescriptionWe are hiring Network Technical Support Engineers (L2 & L3) for a Technical Assistance Center (TAC) role at our...
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india Tech Mahindra Full timeJob Title: Network Technical Support Engineer (L2 & L3) – TAC Role Location: Chennai, India Shift: US Hours (Rotational week off, no fixed week off) Experience Level: L2 / L3 Employment Type: Full-Time, Immediate Joiners Preferred Job Description We are hiring Network Technical Support Engineers (L2 & L3) for a Technical Assistance Center (TAC) role at our...
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india Tech Mahindra Full timeJob Title: Network Technical Support Engineer (L2 & L3) – TAC Role Location: Chennai, India Shift: US Hours (Rotational week off, no fixed week off) Experience Level: L2 / L3 Employment Type: Full-Time, Immediate Joiners Preferred Job Description We are hiring Network Technical Support Engineers (L2 & L3) for a Technical Assistance Center (TAC) role at our...
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Finacle L2 Support
5 days ago
India Nelito Full time4222 **Finacle L2 Support** Finacle 2 Pan India, Mumbai(Thane) SQL, PL/SQL, Shell scripting, Finacle Scripts, JS, HTML, XML, JavaScript, JSP, Finacle Version 10x BE/Equivalent/Graduate Computer Science 3-4 yrs - Job Description - Handling the technical and functional core issues from the Banks which are using Finacle product. - Resolving issues from the Data...
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L2 Engineer
2 months ago
India Biocon Full timeShould have good knowledge on HMI & SCADA Programming, Historian (like OSI PI, GE Proficy etc), different Industrial Communication Protocols and its Troubleshooting. Knowledge in implementation of SCADA /L2 Layer (DAS, DCS) implementation. Evaluate Plant Automation systems such as PLC'S, DCS's, SCADA's, IPQA equipment's, L2 systems...
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L2 Engineer
2 months ago
India Biocon Full timeShould have good knowledge on HMI & SCADA Programming, Historian (like OSI PI, GE Proficy etc), different Industrial Communication Protocols and its Troubleshooting. Knowledge in implementation of SCADA /L2 Layer (DAS, DCS) implementation. Evaluate Plant Automation systems such as PLC'S, DCS's, SCADA's, IPQA equipment's, L2 systems...
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Technical Support Engineer L2
3 weeks ago
India interface.ai Full timeDo You Make the Cut? As a Technical Support Engineer, you will be responsible for: Managing the customer support department’s day-to-day functions Provide accurate and creative solutions to customer problems to ensure CSAT Facilitate calls with customers to explain/resolve/address the issues raised to technical support team. Perform...
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L2 Technical Support
3 weeks ago
India Luxoft Full timeProject Description: Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire, to delight...
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Technical Support Engineer L2
3 weeks ago
India interface.ai Full timeDo You Make the Cut?As a Technical Support Engineer, you will be responsible for:Managing the customer support department’s day-to-day functionsProvide accurate and creative solutions to customer problems to ensure CSATFacilitate calls with customers to explain/resolve/address the issues raised to technical support team.Perform troubleshooting, do...
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Technical Support Engineer L2
3 weeks ago
India interface.ai Full timeDo You Make the Cut? As a Technical Support Engineer, you will be responsible for: Managing the customer support department’s day-to-day functions Provide accurate and creative solutions to customer problems to ensure CSAT Facilitate calls with customers to explain/resolve/address the issues raised to technical support team. Perform troubleshooting, do...
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eJAmerica | Server Support Engineer
4 weeks ago
india eJAmerica Full timeRole: Server Support Engineer (L2 & L3)Location: ChennaiExperience: 6+ YearsRoles and Responsibilities:Provide Level 2 and Level 3 support for enterprise systems, ensuring high availability, performance, and security.Administer, support, and troubleshoot Office 365 (O365) services, including Exchange Online, Teams, and OneDrive.Manage and maintain Azure...
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eJAmerica | Server Support Engineer
3 weeks ago
india eJAmerica Full timeRole : Server Support Engineer (L2 & L3) Location : Chennai Experience : 6+ Years Roles and Responsibilities : Provide Level 2 and Level 3 support for enterprise systems, ensuring high availability, performance, and security. Administer, support, and troubleshoot Office 365 (O365) services, including Exchange Online, Teams, and OneDrive. Manage and maintain...
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India Tech Mahindra Full timeJob Title: Technical Support Engineer for Global Network SolutionsLocation: Chennai, IndiaSalary: ₹600,000 - ₹900,000 per annum (dependent on experience)About the RoleWe are seeking a skilled Network Technical Support Engineer to join our team at Tech Mahindra. As a key member of our Technical Assistance Center (TAC), you will provide high-level support...
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StatusNeo Technology
1 month ago
Anywhere in India/Multiple Locations StatusNeo Technology Consulting Pvt. Ltd Full timeJob Role : DevOps Engineer- L2 supportJob Location : Remote/ GurgaonExperience : 4+ YearsJob Description : We are looking for dedicated and skilled L2 Support Engineers to join our team in providing exceptional support for our application whether deployed on our clients on-premises or in our SaaS. As an L2 Support Engineer, you will be responsible for...
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L2 & L3 Application Support
1 week ago
India Bloom Consulting Services Full timeNot Disclosed Experience **3 - 5 Years** Offered Salary **Lakh** Notice Period **Not Disclosed** 1. L2 & L3 Application Support....( PL-SQL) 2. Unix platform a must.. 4. Change Management skills preferred
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Support Engineer
2 months ago
india Value Point Systems Pvt Ltd Full timeHiring: Support Engineer L2Work Location: Bangalore Experience: 4+ yearsValue point systems a Noventiq is hiring!is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London. The company enables, facilitates and accelerates digital transformation for its customers’ businesses,...
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Technical Support Engineer
2 months ago
india Recro Full timeAbout the client:-Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...
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Luxoft | L2 Technical Support
3 weeks ago
india Luxoft Full timeProject Description: Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire, to delight our...
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Luxoft | L2 Technical Support
4 weeks ago
india Luxoft Full timeProject Description:Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble, and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability, and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire, to delight our...
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Biocon | L2 Engineer
2 months ago
india Biocon Full timeShould have good knowledge on HMI & SCADA Programming, Historian (like OSI PI, GE Proficy etc), different Industrial Communication Protocols and its Troubleshooting. Knowledge in implementation of SCADA /L2 Layer (DAS, DCS) implementation. Evaluate Plant Automation systems such as PLC'S, DCS's, SCADA's, IPQA equipment's, L2 systems etc. for their...
