HR Shared Services Associate – People Central

3 days ago

bangalore, India Diversified Full time
Job Location:
Bangalore
Shift Timings:
2:00 PM - 11:00 PM
Work mode:
Work from Office
The HR Shared Services Associate is a member of the Global Capability Center ‘s People Team and manages Tier 1 and Tier 2 HR service requests. This includes resolving associate and manager inquiries, requests, and issues related to HR services and policies. They act as a point of contact for associates and managers, aiding, guidance, and timely resolution of their service requests. The role focuses on ensuring associate and manager satisfaction and delivering high-quality customer service.
ESSENTIAL FUNCTIONS:
- Inquiries and Assistance: Utilizing the People Central system, receive and respond to associate and manager inquiries regarding HR services, policies, and procedures. Provide prompt and accurate information, guidance, and assistance to resolve issues or redirect inquiries to the appropriate resources.
- Service Request Management: Receive and process associate service requests, such as benefits enrollment, leave management, payroll inquiries, and policy clarifications. Ensure timely and accurate resolution or escalation of requests based on established procedures.
- Issue Resolution and Escalation: Investigate and address associate concerns or complaints related to HR services. Collaborate with HR partners and relevant stakeholders to resolve issues and provide appropriate solutions. Escalate more complex issues to appropriate HR business partner or other members of the HR Team.
- Data Entry and Documentation: Maintain accurate and up-to-date associate records and documentation related to service requests, inquiries, and issue resolutions. Enter data into HR systems (Dayforce HRIS) and maintain confidentiality and data integrity, to include new hire entry, position, manager and compensation changes, and process employment terminations.
- Service Level Agreement (SLA) Compliance: Adhere to established SLAs for service request resolution and response times. Ensure service quality and meet or exceed performance targets.
- Process Improvement: Identify opportunities to streamline service request processes, enhance efficiency, and improve the associate experience. Collaborate with HR teams to implement process improvements and leverage technology solutions where applicable.
- Communication and Training: Communicate updates, changes, and information related to HR services and policies to associates. Assist in developing and delivering training materials to enhance associate and manager self-service capabilities and promote understanding of HR processes. Assist with developing and maintaining resources on OneStop for HR (Sharepoint site).
- Customer Satisfaction: Strive to deliver exceptional customer service and maintain high levels of associate and manager satisfaction. Seek feedback from associates and managers, analyze trends, and recommend improvements to enhance the overall associate service experience.
- Other duties as requested.
KEY REQUIREMENTS:
- A bachelor's degree in Human Resources, Business Administration, or a related field is preferred. Relevant certifications or coursework in HR or customer service is advantageous.
- 2+ years of experience in a human resources role, preferably within an HR shared services environment. Strong customer service skills, including active listening, empathy, and problem-solving abilities.
- Solid understanding of HR services, policies, and procedures. Familiarity with HR processes related to benefits, leave management, payroll, associate data management, and policy administration.
- Excellent verbal and written communication skills. Ability to effectively communicate complex HR information in a clear and concise manner to associates at all levels.
- Ability to handle confidential information with discretion and professionalism.
- Proficiency in using HR systems, databases, and software applications. Experience with ticketing systems, HRIS (Dayforce), or associate self-service portals is beneficial.
- Strong attention to detail in data entry, documentation, and case management. Ability to ensure accuracy, confidentiality, and compliance with data protection regulations.
- Strong problem-solving skills and the ability to make informed decisions in a fast-paced environment. Effective prioritization and time management skills to handle multiple requests and meet deadlines.
- Ability to build rapport and work collaboratively with associates, HR partners, and cross-functional teams. Strong interpersonal and relationship-building skills.

  • HR Shared Services Associate – People Central

    3 weeks ago

    bangalore, India Diversified Full time

    Job Location:BangaloreShift Timings:2:00 PM - 11:00 PMWork mode: Work from OfficeThe HR Shared Services Associate is a member of the Global Capability Center ‘s People Team and manages Tier 1 and Tier 2 HR service requests. This includes resolving associate and manager inquiries, requests, and issues related to HR services and policies. They act as a point...

  • HR Shared Services Associate – People Central

    11 hours ago

    bangalore, India Diversified Full time

    Job Location: Bangalore Shift Timings: 2:00 PM - 11:00 PM Work mode: Work from Office The HR Shared Services Associate is a member of the Global Capability Center ‘s People Team and manages Tier 1 and Tier 2 HR service requests. This includes resolving associate and manager inquiries, requests, and issues related to HR services and policies. They act as...

  • Hr shared services associate

    3 weeks ago

    Bangalore, India Diversified Full time

    Job Location: Bangalore Shift Timings: 2:00 PM - 11:00 PM Work mode: Work from Office The HR Shared Services Associate is a member of the Global Capability Center ‘s People Team and manages Tier 1 and Tier 2 HR service requests. This includes resolving associate and manager inquiries, requests, and issues related to HR services and policies. They...

  • HR Shared Services Associate

    3 weeks ago

    Bangalore, India Diversified Full time

    Job Location: Bangalore Shift Timings: 2:00 PM - 11:00 PM Work mode: Work from Office The HR Shared Services Associate is a member of the Global Capability Center ‘s People Team and manages Tier 1 and Tier 2 HR service requests. This includes resolving associate and manager inquiries, requests, and issues related to HR services and policies. They act...

  • Hr shared services associate – people central

    4 days ago

    Bangalore City, India Diversified. Full time

    Job Location: Bangalore Shift Timings:2:00 PM - 11:00 PMWork mode: Work from Office The HR Shared Services Associate is a member of the Global Capability Center ‘s People Team and manages Tier 1 and Tier 2 HR service requests. This includes resolving associate and manager inquiries, requests, and issues related to HR services and policies. They act as a...

  • HR Shared Services Associate – People Central

    4 weeks ago

    bangalore, India Diversified. Full time

    Job Location:BangaloreShift Timings:2:00 PM - 11:00 PMWork mode: Work from OfficeThe HR Shared Services Associate is a member of the Global Capability Center ‘s People Team and manages Tier 1 and Tier 2 HR service requests. This includes resolving associate and manager inquiries, requests, and issues related to HR services and policies. They act as a point...

  • HR Shared Services Associate

    3 weeks ago

    Bangalore, India Diversified Full time

    Job Location: Bangalore Shift Timings: 2:00 PM - 11:00 PM Work mode: Work from Office The HR Shared Services Associate is a member of the Global Capability Center ‘s People Team and manages Tier 1 and Tier 2 HR service requests. This includes resolving associate and manager inquiries, requests, and issues related to HR services and...

  • HR Shared Services Associate – People Central

    2 weeks ago

    bangalore, India Diversified Full time

    Job Location: Bangalore Shift Timings: 2:00 PM - 11:00 PM Work mode: Work from Office The HR Shared Services Associate is a member of the Global Capability Center ‘s People Team and manages Tier 1 and Tier 2 HR service requests. This includes resolving associate and manager inquiries, requests, and issues related to HR services and policies. They act...

  • Shared Services Associate

    2 weeks ago

    bangalore, India Techmantu Digital Full time

    Techmantu is a 10+ year old digital media consultancy specializing in strategy, implementation, and operations in digital marketing and skilling. The Shared Services team plays a critical role in supporting multiple practice areas, including Techmantu Marketing and Techmantu Skilling, by enabling seamless operational workflows and ensuring high-quality...

  • Shared services associate

    2 weeks ago

    Bangalore, India Techmantu Digital Full time

    Techmantu is a 10+ year old digital media consultancy specializing in strategy, implementation, and operations in digital marketing and skilling. The Shared Services team plays a critical role in supporting multiple practice areas, including Techmantu Marketing and Techmantu Skilling, by enabling seamless operational workflows and ensuring high-quality...

  • Shared Services Associate

    3 weeks ago

    Bangalore, India Techmantu Digital Full time

    Techmantu is a 10+ year old digital media consultancy specializing in strategy, implementation, and operations in digital marketing and skilling. The Shared Services team plays a critical role in supporting multiple practice areas, including Techmantu Marketing and Techmantu Skilling, by enabling seamless operational workflows and ensuring high-quality...

  • Shared Services Associate

    24 hours ago

    bangalore, India Techmantu Digital Full time

    Techmantu is a 10+ year old digital media consultancy specializing in strategy, implementation, and operations in digital marketing and skilling. The Shared Services team plays a critical role in supporting multiple practice areas, including Techmantu Marketing and Techmantu Skilling, by enabling seamless operational workflows and ensuring high-quality...

  • Shared Services Associate

    2 weeks ago

    Bangalore, India Techmantu Digital Full time

    Techmantu is a 10+ year old digital media consultancy specializing in strategy, implementation, and operations in digital marketing and skilling. The Shared Services team plays a critical role in supporting multiple practice areas, including Techmantu Marketing and Techmantu Skilling, by enabling seamless operational workflows and ensuring high-quality...

  • Shared Services Associate

    2 weeks ago

    bangalore, India Techmantu Digital Full time

    Techmantu is a 10+ year old digital media consultancy specializing in strategy, implementation, and operations in digital marketing and skilling. The Shared Services team plays a critical role in supporting multiple practice areas, including Techmantu Marketing and Techmantu Skilling, by enabling seamless operational workflows and ensuring high-quality...

  • Shared Services Associate

    2 weeks ago

    Bangalore City, India Techmantu Digital Full time

    Techmantu is a 10+ year old digital media consultancy specializing in strategy, implementation, and operations in digital marketing and skilling. The Shared Services team plays a critical role in supporting multiple practice areas, including Techmantu Marketing and Techmantu Skilling, by enabling seamless operational workflows and ensuring high-quality...

  • Shared services associate

    4 days ago

    Bangalore City, India Techmantu Digital Full time

    Techmantu is a 10+ year old digital media consultancy specializing in strategy, implementation, and operations in digital marketing and skilling. The Shared Services team plays a critical role in supporting multiple practice areas, including Techmantu Marketing and Techmantu Skilling, by enabling seamless operational workflows and ensuring high-quality...

  • Lead - People Success Partner

    2 weeks ago

    Bangalore, India MarketStar Full time

    If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.Role - Lead - People Success PartnerExperience- 6-8 Years.Location- Bangalore.About MarketStarIn everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been...

  • Associate Director- People, IR

    9 hours ago

    bangalore, India AB InBev India Full time

    As an Applicant you should have: Experience in handling all the ER and IR related activities for different Scaled plants in India Experience in setting-up, Merger and closure of Plant operations. (Preferred) Must have handled legal audits and have seen and led at least one cycle of Long-Term Settlement/Agreement, Collective bargaining...

  • Customer Service Associate

    4 weeks ago

    bangalore, India People First Consultants Full time

    Job Role : Customer Support Associate Job Location : Bangalore Experience: 3 years The position is responsible for engaging with customers sales and marketing teams and ensuring timely order processing payment requests etc. This position will also work closely with internal teams like logistics WH for order processing status prioritization...

  • HR Generalist

    3 weeks ago

    bangalore, India Jivox Full time

    About Jivox Jivox enables global brands to easily and cost effectively personalize their marketing through automation, delivering relevant user experiences for consumers while driving revenue growth.Our award-winning, advanced Dynamic Creative Optimization (DCO) platform harnesses the power of AI, data-driven decisioning, and optimization along with...