Chat Customer Service

5 days ago

Ahmedabad, India Smart Lion Private Limited Full time

Job Title: Chat Customer Service

Employment Type: Permanent Job, Full Time

Work Location: Ahmedabad, GUJARAT (WORK FROM OFFICE)

Job Timings: 24*7 Rotational Shift

Salary: 2.40 LPA - 4.20 LPA

What You’ll be Doing

Are you results-focused and love to help others? Do you have a passion for maximizing sales opportunities? In this role, you’ll work effectively to service and upsell client products and services to current and future customers via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms using the "Service to Sales" methodology. You’ll also identify and capitalize on all other sale opportunities for products that may pair well with their current products and future needs. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

  • Receive customer inquiries via chat about products and services
  • Bring your persuasive skills to connect and close a sale with customers in a consultative matter using written communication only

What You Bring to the Role

  • College diploma and no direct work experience – Freshers welcome
  • Or 1 year or more of customer service or sales experience and a high school diploma or equivalent
  • Great written English communication skills including grammar and spelling
  • Computer savvy
  • A resident of Ahmedabad, Gujarat or the ability to immediately relocate to Ahmedabad, Gujarat. Relocation assistance available

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Relocation assistance for those interested in joining us in Ahmedabad, Gujarat
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

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