SQL Application Support Engineer

4 days ago

India Nouryon Full time
The Application Support engineer will be part of the team supporting Nouryon's Digital Support DevOps team. We are seeking a highly skilled Application Support engineer to ensure the upkeep of high-quality custom web applications on Microsoft technologies of our Web based enterprise applications. This includes ensuring alignment with business needs, compliance with industry best practices, and delivering outstanding application experience.

This role is responsible for support and maintenance of applications and ensure the SLA s are met for the custom-built applications.

The team will work in a DevOps methodology, and team's efforts will be prioritized and coordinated by the Product Owner /Team Lead /Scrum Master.

Strong focus on providing excellent customer support and resolving issues in a timely manner.

Contribute to team agile planning activities and backlog prioritization and management.

Identify and escalate any application issues or risks to the team and provide suggestions for resolution.

Strong communication skills for effectively interacting with stakeholders and documenting support processes and solutions.

Understanding of content management system (CMS) like EPiServer/Optimizely.

contribute to the root cause analysis.

Drive high performance and accountability for own deliverables.

Actively participate and contribute into the sprint activities and ceremonies e.g. daily stand-up, Sprint planning, retrospectives, refinements etc.

We believe you bring (Education & Experience)

Master / bachelor's degree in computer science, Information Technology, or related field.

A minimum of 5 years working experience.

Proficiency in monitoring and diagnosing application issues using tools like New Relic, AppDynamics, or similar APM solutions.

Experience in identifying performance bottlenecks and providing recommendations for improvement knowledge of some of the tools /platform such as ASP.NET, C#, SQL, EPiServer CMS, EPiServer Commerce, EPiServer Find, EPiServer Forms, Episerver Content Delivery API, EPiServer Deployment API, EPiServer DXP. Azure-OAuth, Azure Storage, Azure DevOps, Azure Pipelines.

Experience in GIT.

Knowledge of scripting languages like Bash, Python, or PowerShell for automating support tasks and workflows

Expertise in analyzing application logs to identify errors, exceptions, and performance indicators.

Knowledge of Cloud Technologies, Solutions Development, Digital Experience.

Experience working in Agile or DevOps teams.

Ability to effectively manage and resolve application-related incidents, including performing root cause analysis.

Please apply via our online recruitment system. If you're looking for your next career move, apply today and join Nouryon's worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.

Visit our website and follow us on LinkedIn .

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