Senior Growth Consultant

2 days ago

Bangalore, India Convin Full time

Senior Growth Consultant – Quality Team Lead Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences. We’re trusted by leading brands like Bharat Pay, Aakash, ICICI Lombard, SBI Life, Shaddi.com, Bajaj and MediBuddy, Aditya Birla Group Etc. across industries such as EdTech, FinTech, HealthTech, Hospitality, Travel, and BPO. Featured in LinkedIn’s Top Startups list Ranked Top 20 Software Companies in India by G2 The Senior Growth Consultant – Quality Team Lead will drive Convin’s Quality operations for assigned clients, ensuring delivery excellence and leading a team of analysts. The ideal candidate understands technology, AI-driven QA systems, and can leverage tools like ChatGPT to enhance quality insights, automation, and workflow efficiency. Lead the Quality team for client accounts, ensuring adherence to SLAs, processes, and quality standards. Mentor and manage Growth Consultants/Quality Analysts; conduct training sessions and calibrations. Use AI-driven tools (including Convin AI, ChatGPT, and automation frameworks) to enhance QA productivity and insights. Review audits, validate accuracy, and provide deep-dive quality analysis. Identify improvement opportunities using data-backed insights and AI-generated reports. Collaborate closely with internal CSMs, Product, and Engineering teams to improve QA operations. Handle escalations and present weekly/monthly Quality review decks. Required Skills & Experience: ~3–5 years in QA, contact center quality, or process excellence. ~ Experience in leading teams and interacting with client stakeholders. ~ Strong understanding of tech workflows, AI tools, and cloud-based platforms. ~ Application Review – Our People & Culture team will connect within 4–5 days if your profile fits.

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    bangalore, India Convin Full time

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    2 days ago

    bangalore, India Convin Full time

    Senior Growth Consultant – Quality Team Lead About Convin Convin is a Conversation Intelligence platform built by IIT Delhi alumni to transform sales, collections, and customer experience. With our proprietary AI and automation, we help enterprises analyze conversations, drive insights, improve conversions, and deliver exceptional customer experiences....

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