Technical Support Engineer 3
2 weeks ago
It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We’re currently looking for Senior Support Engineer:
Primary Responsibilities
The essential functions and tasks of this job title include but are not limited to the following listed below:
Diagnoses and troubleshoots all RingCentral Unified Communications (UC) issues and assists customers to maintain a stable integrated UC platform.
Provides Enterprise level technical support to all Enterprise customers.
Troubleshoots and reproduces customer technical issues to resolution and/or escalates.
Applies expert knowledge of RingCentral services and VOIP technology.
Responsible for training customer administration of RingCentral platform
Answers complex technical questions and offers workarounds for customer networks.
Provides quick and accurate handling of support interactions – phone, screen sharing and email.
Follow up with customers, ensuring customers are up to date and satisfied with resolution.
Responds promptly to escalations while keeping detailed case notes.
Manages customer expectations and experience to deliver high customer satisfaction and increase retention.
Regularly achieves and exceeds service level agreements and quality customer satisfaction targets.
Remain current on software defects and upgrades.
Manage escalated issues and collaborate with other internal departments to expedite resolution.
Desired Qualifications:
5+ years’ experience in customer-focused/customer experience role.
Strong technical troubleshooting skills, perseverance, and patience
Experienced in VOIP technology including SIP, RTP, QoS, COS, codecs.
Knowledge of network troubleshooting and terminology including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4), DNS, etc.
Networking, IT, or telecommunications certification is a plus – Network + or equivalent is desirable.
Experience supporting telecommunications, networking, or Software-as-a-Service products.
Experience supporting contact center technologies.
Ability to work efficiently in a highly demanding team-oriented and fast paced environment.
Ability to communicate and empathize with all levels of customers – executives, end users, developers.
Self-motivated with the ability to dive right in, be effective and make a difference.
-
Technical Support Engineer
1 month ago
bangalore, India JoVE Full timeJoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
-
Technical Support Engineer
1 week ago
bangalore, India JoVE Full timeJoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
-
Technical support engineer
1 month ago
Bangalore, India JoVE Full timeJo VE () is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and...
-
Technical Support Engineer
1 month ago
Bangalore, India JoVE Full timeJoVE () is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India...
-
Technical Support Engineer
2 weeks ago
bangalore, India JoVE Full timeJoVE ( www.jove.com ) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...
-
Technical Support Engineer
1 week ago
bangalore, India Recro Full timeAbout the client:- Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our...
-
Technical Support Engineer
2 weeks ago
bangalore, India JoVE Full timeJoVE ( is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India...
-
Technical Support Engineer
1 month ago
bangalore, India JoVE Full timeJoVE ( is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India...
-
Technical Support Engineer
1 month ago
Bangalore City, India JoVE Full timeJoVE ( is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India...
-
Technical support engineer
2 weeks ago
Bangalore City, India JoVE Full timeJo VE (www. Jove. Com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK,...
-
Staff Technical Support Engineer
4 days ago
Bangalore, India CommScope Full timeIn our 'always on' world, we believe it's essential to have a genuine connection with the work you do. How You'll Help Us Connect the World The Staff Technical Support Engineer (TSE) takes ownership of customer reported network issues in order to provide assistance to quickly restore service and provide problem resolution. Staff TSEs are...
-
Staff Technical Support Engineer
4 days ago
Bangalore, India CommScope Full timeIn our 'always on' world, we believe it's essential to have a genuine connection with the work you do. How You'll Help Us Connect the World The Staff Technical Support Engineer (TSE) takes ownership of customer reported network issues in order to provide assistance to quickly restore service and provide problem resolution. Staff TSEs are...
-
Staff Technical Support Engineer
3 days ago
Bangalore, India CommScope Full timeIn our 'always on' world, we believe it's essential to have a genuine connection with the work you do. How You'll Help Us Connect the World The Staff Technical Support Engineer (TSE) takes ownership of customer reported network issues in order to provide assistance to quickly restore service and provide problem resolution. Staff...
-
Staff Technical Support Engineer
3 days ago
bangalore, India CommScope Full timeIn our 'always on' world, we believe it's essential to have a genuine connection with the work you do. How You'll Help Us Connect the World The Staff Technical Support Engineer (TSE) takes ownership of customer reported network issues in order to provide assistance to quickly restore service and provide problem resolution. Staff TSEs are...
-
Technical Support Engineer
2 months ago
bangalore, India ScientiaMobile Full timeDirect hire only: No Recruiters or Recruiting agencies Job Location: Bangalore, India. Outstation candidates need not apply Software Tech Company Seeking Technical Support Engineer ScientiaMobile’s expertise in device detection goes back to the inception of the industry in 2002. Since 2011, we have created many products and solutions for organizations...
-
Technical support engineer 3
1 month ago
Bangalore, India RingCentral Full timeSay hello to possibilities It’s not every day that you consider starting a new career. We’re Ring Central, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...
-
Technical Support Engineer 3
1 week ago
bangalore, India RingCentral Full timeSay hello to possibilities It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...
-
Technical Support Engineer 3
1 month ago
Bangalore, India RingCentral Full timeSay hello to possibilities It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...
-
Technical Support Engineer
4 weeks ago
Bangalore, India Nymble Full timeNymble builds cooking robots that live inside your kitchen and cook food for you completely autonomously. Nymble robots use Artificial Intelligence enabled Computer Vision to consistently and reliably cook the best food for our users See it in action: Nymble is a fast-growing Series-A funded startup backed by Tier-1 VCs including Accel Partners,...
-
Technical Support Engineer 3
1 week ago
Bangalore, India RingCentral Full timeSay hello to possibilities It’s not every day that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human...
