Senior Network Operations Center

Job Title:  Senior Network Operations Center (NOC)Manager (MSP - 24x7 Operations) – NOC-MSP (US Shift Hours & Rotational Shift)

Location:  Mumbai, Thane, India

Job Type:  Full-Time

Shift:  US Shift Hours, Rotational Shift

Department:  NOC, SOC & Help Desk

Role: Senior NOC Manager (MSP - 24x7 Operations)

Overview:

The  Senior NOC Manager is responsible for overseeing the 24x7 Network Operations Center (NOC) for a  Managed Service Provider (MSP) that delivers  NOC, SOC, and Helpdesk services to multiple clients. This role ensures the  availability, security, and performance of clients' IT infrastructure, which includes  various OS platforms, cloud services, and networking environments . The  NOC Manager leads a team of  NOC engineers working in rotational shifts , ensuring effective  remote monitoring, management, and incident response . The role is managed by the  Sr. NOC Manager and reports to the  Director at the USA Headquarters .

Key Responsibilities:

1. NOC Operations & Incident Management

• Oversee 24x7 NOC operations , ensuring continuous monitoring and proactive issue resolution.
• Manage and coordinate  incident detection, response, and resolution  across various client environments.
• Ensure that  escalation procedures  are followed, and major incidents are handled efficiently to minimize downtime.
• Analyze recurring issues and implement  proactive measures  to improve system stability.

2. Team Leadership & Shift Management

• Supervise a team of  NOC engineers working in rotational shifts , ensuring adequate coverage as per the roster.
• Conduct  daily stand-ups, shift handovers, and performance reviews  to ensure smooth operations.
• Mentor and train NOC engineers on  troubleshooting techniques, best practices, and new technologies .
• Collaborate with the  Sr. NOC Manager  and HR for hiring, training, and workforce planning.

3. Remote Monitoring & Management (RMM)

• Ensure that all  monitoring tools, dashboards, and alerting systems  are configured for optimal performance.
• Oversee  remote troubleshooting and resolution  of server, network, and cloud infrastructure issues.
• Work with  SOC teams  to monitor security threats and escalate incidents requiring immediate attention.
• Maintain and improve  RMM policies and automation scripts  to enhance operational efficiency.

4. Client Infrastructure Support & Compliance

• Ensure  clients' OS platforms, cloud services (Azure, AWS, GCP), and network infrastructure  are actively monitored and maintained.
• Oversee system  patching, updates, backups, and compliance checks  to meet industry standards.
• Collaborate with  Helpdesk and SOC teams  to ensure seamless service delivery.
• Maintain  documentation, reports, and performance metrics  for client review meetings.

5. Process Improvement & Reporting

• Develop and refine  SOPs, playbooks, and incident response protocols  for NOC operations.
• Generate  performance reports, SLA compliance reports, and incident analysis  for leadership and clients.
• Work with the  Sr. NOC Manager  to enhance  process automation, monitoring tools, and ITSM workflows .

6. Collaboration with Global Teams

• Act as a  liaison between the NOC team and the USA headquarters  to align operations with business goals.
• Coordinate with  other departments (SOC, Helpdesk, Cloud, Network, and Security teams)  for cross-functional issue resolution.
• Participate in  client meetings, service reviews, and technical discussions  to ensure high service standards.

Required Skills & Qualifications:

Technical Skills:

• 8+ years of experience  in a NOC/MSP environment, with 3+ years in a managerial role .
• Strong expertise in  Windows/Linux servers, cloud platforms (Azure, AWS, GCP), and networking .
• Experience with  Remote Management and Monitoring (RMM) tools , SIEM, ITSM, and automation.
• Hands-on experience with  incident response, troubleshooting, and IT infrastructure monitoring .
• Familiarity with  security operations, compliance standards, and disaster recovery processes .

Leadership & Communication Skills:

• Proven experience in  leading teams in a 24x7 environment  with shift-based operations.
• Strong ability to  manage escalations, coordinate between teams, and ensure high uptime .
• Excellent  analytical and decision-making skills  with a proactive mindset.
• Strong documentation skills for  creating SOPs, reports, and client-facing documentation .

Certifications (Preferred):

• ITIL v4 Foundation  (or higher)
• Microsoft Azure Administrator (AZ-104)
• AWS Certified SysOps Administrator
• Cisco CCNA/CCNP  (Networking)
• CompTIA Network+ / Security+

Why Join Us?

• Lead a  high-performing, 24x7 NOC team  in a global MSP environment.
• Work with cutting-edge  cloud, security, and network technologies .
• Competitive salary, career growth opportunities, and exposure to diverse IT environments.
• Collaborative, fast-paced work culture with strong leadership support.

If you are a  highly skilled NOC professional  with a passion for  leading operations, optimizing IT infrastructure, and ensuring service excellence , we’d love to hear from you