Network Operations Centre Manager

Job Title:  Senior Network Operations Center (NOC)Manager (MSP - 24x7 Operations) – NOC-MSP (US Shift Hours & Rotational Shift) Location:  Mumbai, Thane, India
Job Type:  Full-Time
Shift:  US Shift Hours, Rotational Shift
Department:  NOC, SOC & Help Desk
 
Role: Senior NOC Manager (MSP - 24x7 Operations)
The  Senior NOC Manager is responsible for overseeing the 24x7 Network Operations Center (NOC)for a  Managed Service Provider (MSP)that delivers  NOC, SOC, and Helpdesk services to multiple clients. This role ensures the  availability, security, and performance of clients' IT infrastructure, which includes  various OS platforms, cloud services, and networking environments . The  NOC Manager leads a team of  NOC engineers working in rotational shifts , ensuring effective  remote monitoring, management, and incident response . NOC Operations & Incident Management
Oversee 24x7 NOC operations , ensuring continuous monitoring and proactive issue resolution.
Team Leadership & Shift Management
Supervise a team of  NOC engineers working in rotational shifts , ensuring adequate coverage as per the roster.
Conduct  daily stand-ups, shift handovers, and performance reviews  to ensure smooth operations.
NOC Manager  and HR for hiring, training, and workforce planning.
Remote Monitoring & Management (RMM)
Ensure that all  monitoring tools, dashboards, and alerting systems  are configured for optimal performance.
Oversee  remote troubleshooting and resolution  of server, network, and cloud infrastructure issues.
Maintain and improve  RMM policies and automation scripts  to enhance operational efficiency.
Client Infrastructure Support & Compliance
Ensure  clients' OS platforms, cloud services (Azure, AWS, GCP), and network infrastructure  are actively monitored and maintained.
Oversee system  patching, updates, backups, and compliance checks  to meet industry standards.
Collaborate with  Helpdesk and SOC teams  to ensure seamless service delivery.
Maintain  documentation, reports, and performance metrics  for client review meetings.
Develop and refine  SOPs, playbooks, and incident response protocols  for NOC operations.
Generate  performance reports, SLA compliance reports, and incident analysis  for leadership and clients.
NOC Manager  to enhance  process automation, monitoring tools, and ITSM workflows .
Act as a  liaison between the NOC team and the USA headquarters  to align operations with business goals.
Coordinate with  other departments (SOC, Helpdesk, Cloud, Network, and Security teams) for cross-functional issue resolution.
Participate in  client meetings, service reviews, and technical discussions  to ensure high service standards.
 
8+ years of experience  in a NOC/MSP environment, with 3+ years in a managerial role .
~ Strong expertise in  Windows/Linux servers, cloud platforms (Azure, AWS, GCP), and networking .
~ Experience with  Remote Management and Monitoring (RMM) tools , SIEM, ITSM, and automation.
~ Hands-on experience with  incident response, troubleshooting, and IT infrastructure monitoring .
~ Familiarity with  security operations, compliance standards, and disaster recovery processes .

Proven experience in  leading teams in a 24x7 environment  with shift-based operations.
ITIL v4 Foundation  (or higher)
Microsoft Azure Administrator (AZ-104)
AWS Certified SysOps Administrator
Cisco CCNA/CCNP  (Networking)
CompTIA Network+ / Security+
 
Work with cutting-edge  cloud, security, and network technologies .
Competitive salary, career growth opportunities, and exposure to diverse IT environments.
Collaborative, fast-paced work culture with strong leadership support.
 
If you are a  highly skilled NOC professional  with a passion for  leading operations, optimizing IT infrastructure, and ensuring service excellence , we’d love to hear from you
 

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