Graduate Intern

Organisations, one after the other, have created products and services which make the life of customers convenient. At Pinch, our dream is to transform the physical environment of a family and help them create space for the truly important things, allowing them to focus on themselves and their mental well-being to build a meaningful life, filled with purpose and joy. We wish to build a home management system, which not only does the daily chores, seamlessly and effortlessly, but also preempts the needs of our customers, enhances their lifestyle in every From full housekeeping to a quick tidy up or a dog walk, Pinch is available for the families all the time. With our monthly plan, we combine services such as housekeeping, maintenance, food & nutrition management, grocery resupply, laundry management, etc. On top, a dedicated Lifestyle Manager helps them with any miscellaneous home requests, from decorating home with fresh flowers to arranging a repairman for the broken washing machine, to planning details of the next holiday, taking care of children or the elderly. There are three fundamental aspects of our business model which will help deliver this life-transforming service: Lifestyle Manager: Armed with irrefutable professional attention, prompt service, strict quality controls and effective anticipation of needs, our dedicated lifestyle team helps customers in a variety of things. Be it sending flowers on birthdays, reminders for paying bills on time, and even recommending the latest home products. Our team of lifestyle managers are mapped to each family, do all the research, analysis and short list the best products and service experience for the customers. Offering a much more professional service than domestic helpers, with Pinch, customers are served by a team of home specialists who will handle all the housework, chores and running around. If they already have a helper, we will have them trained by us to maximise their potential and effectiveness. Technology: We take the hassle out of home management. Customers are given constant home and personal management advice, reminders and nudges, where the back-end system incorporates an algorithm that remembers preferences and generates instructions to meet our customers’ home goals. The Lifestyle Manager – An Extension of the Customer’s Family A Lifestyle Manager at Pinch is deeply empathetic, has a natural attitude towards helping people and is committed to improving lives for the better. Our Lifestyle Manager understands this, has the ability to develop a deep bond with a family & its members, and designs solutions keeping their specific requirements in mind. Our customer’s peace of mind relies immensely on the Lifestyle Manager, and how efficiently and swiftly s/he works with the other teams at Pinch to be able to meet the customer’s requirements. The Lifestyle Manager has a service-oriented mindset that puts the customer first, even before the company. Responsibilities of an operations Intern We are looking for an enthusiastic Operations Intern to support our Lifestyle Management team. The role involves assisting Lifestyle Managers with day-to-day operations, both in the field and at the office, ensuring smooth functioning of concierge services and backend processes. Act as the SPOC for Lifestyle Managers and assist in their daily tasks. Support smooth operations of the concierge desk and backend activities. Coordinate with vendors, internal teams, and partners for seamless execution. Assist in monitoring task allocation, turnaround time (TAT), and service quality. Provide administrative and operational support to the Operations Manager. Graduate or pursuing graduation in any field. Prior experience or internship in a startup environment preferred. Basic computer knowledge (Excel, Google Sheets, etc.). Duration: 6 Months (Full Time Internship) Immediate