Technical Lead Remote work

6 days ago


Hyderabad, India Narwal Full time

About Us: Narwal, with its Global Delivery Model, strategically expands its reach across North America, the United Kingdom, and an offshore development centre in India. Delivery cutting edge AI, Data and Quality Engineering solutions and consistently surpassing expectations, Narwal has achieved remarkable triple-digit growth rates year after year, earning accolades such as Inc. 5000, Best IT Services Company, Best Data Technology Company, and Partner of the Year with Tricentis. To be an expert in AI, Data and Quality Engineering transformations, bold in our thinking and authentic in our relationships. The Technical Lead will serve as the offshore delivery owner and technical point of contact for Narwal ServiceNow platform team. This individual will bridge offshore execution with onshore leadership, ensuring quality, performance, and architectural alignment across ServiceNow initiatives. They will combine deep hands-on ServiceNow expertise with strong coordination and communication skills, acting as both a technical guide for the team and a delivery interface to the NARWAL platform and product leads. The Technical Lead will serve as the offshore delivery owner and technical point of contact for NARWAL’s ServiceNow platform team. This individual will bridge offshore execution with onshore leadership, ensuring quality, performance, and architectural alignment across ServiceNow initiatives. They will combine deep hands-on ServiceNow expertise with strong coordination and communication skills, acting as both a technical guide for the team and a delivery interface to the NARWAL platform and product leads. Lead offshore ServiceNow Developers, driving daily execution, velocity, and technical excellence. • Participate in backlog refinement, sprint planning, and release readiness reviews. • Enforce ServiceNow coding, security, and performance standards. • Review solutions to ensure they meet Narwal’s customized (non-out-of-box) ServiceNow framework. • Provide clear, proactive status updates and raise delivery or dependency risks promptly. Required Skills & Experience : • 8+ years of ServiceNow Development / Architecture experience. • Proven expertise building custom ServiceNow applications, not just configuring out-of-box modules. • Strong understanding of CMDB, integrations, workflows, UI policies, and scripting (JavaScript, Glide API). • Experience with ServiceNow performance optimization, governance, and complex customization. • Familiarity with Agile/Scrum delivery and offshore/onshore collaboration models. • Experience mentoring or managing developers across distributed teams. Prior experience leading distributed/offshore ServiceNow teams. • Exposure to Datadog, Azure DevOps, and integration performance monitoring. • B. E / B. Tech / MCA Competitive salary and benefits package. A supportive and inclusive company culture. Access to professional development and growth opportunities. Fully Remote Organization We celebrate diversity and are committed to creating an inclusive environment for all employees.



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