Account Manager

1 month ago

Mumbai, India Convin Full time

Position : Account Manager

Here’s what you should know about Convin, before you apply :

Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organisations improve sales/collections and elevate customer experience while automating the quality & coaching for reps, and backing it up with super deep business insights for leaders.

At Convin, we are leveraging AI/ML to achieve these larger business goals while focusing on bringing efficiency and reducing cost.

Job Description:

The Account Manager at Convin will play a critical role in ensuring the growth and retention of our existing client portfolio. We are seeking a proactive individual with a wealth of experience in account management, adept at identifying upsell opportunities and steering revenue growth. As a key liaison between the company and its clients, you will be at the forefront of fostering relationships and enhancing customer satisfaction through personalized service and understanding the unique business needs of each account. If you are passionate about driving success through client relationships and have a proven track record in achieving net retention rate and upsell targets, we want to hear from you.

Responsibilities:

  • Foster and maintain client relationships with executives and decision-makers in large accounts. Expand business relationships beyond IT and Procurement into the C-Suite. You will need to map target org at departmental level to succeed in this role
  • This is a quota carrying role
  • Build and nurture strong relationships.
  • Lead negotiations and pricing discussions to achieve mutually beneficial outcomes.
  • Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook. Periodically review account performance to optimize growth opportunities.
  • Identify and capitalize on upsell opportunities within existing accounts, with a focus on enhancing net retention rates and deriving more business from current clients.
  • Formulate and implement strategies to optimize revenue streams and ensure client retention.
  • Collaborate with internal teams to devise strategies for account growth and retention.
  • Channel client feedback into product development and improvements.

Qualifications:

  • At least 5 years in account management in the SaaS or tech sector.
  • Proven success in growing client accounts and achieving revenue growth through upselling and retention strategies.
  • Exceptional communication and relationship-building skills.
  • Analytical mindset to identify growth opportunities and drive revenue.

Here’s What happens after you apply?

  1. Within 4 days of your application - our hr team will reach out to you to schedule a quick chat.
  2. If there’s a fit, the 2nd & 3rd rounds will be scheduled within a week.
  3. The whole hiring process will be completed within 15 days of your application.

What makes this role a perfect opportunity?

● Expand your knowledge: You get to buy a course or book worth Rs. 1000 every month (we reimburse it). And, the best part? It doesn’t have to be related to your job It can be a novel, a gratitude journal, or anything that helps you learn something new.

● Holiday Allowance: INR 24000 allowance every year for you to travel anywhere.

● Learn Fast: Amazing amount of learning that will help you shape your career and pave the path for entry into one of the most lucrative industries in India right now.

● The fast-growing startup has no limits on what you can learn and gain in terms of experience

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