Software Quality Process Manager

Role OverviewWe are looking for a seasoned Software Quality Process Manager (SQA) to build and institutionalize SteepGraph's software delivery quality system from the ground up.This is a foundational role the first dedicated quality leader responsible for defining, implementing, and governing organization-wide delivery and quality processes aligned with CMMI, ISO 9001, Agile, and DevOps best practices.You will work closely with Delivery Heads, Project Managers, and Leadership to ensure predictable, high-quality PLM and software project deliveries through consistent templates, metrics, and governance frameworks.Key Responsibilities1. Process Definition & Standardization- Define end-to-end delivery processes covering proposal, estimation, planning, execution, and closure.- Develop standardized templates for proposals, estimates, kickoff decks, governance packs, and project dashboards.- Design and implement frameworks for Agile ceremonies, JIRA governance, defect management, and DevOps-integrated QA.- Establish and maintain a version-controlled QMS repository for all templates, SOPs, and delivery artifacts.- Ensure consistent process adherence across all PLM and software delivery projects.2. Quality & Governance Management- Implement and maintain QMS aligned with ISO 9001:2015 and CMMI Level 3+ standards.- Conduct internal, delivery, and configuration audits, track findings, define CAPA, and ensure timely closure.- Establish governance structures — steering committees, review cadences, escalation mechanisms, and delivery health checks.- Track and publish key delivery KPIs: defect density, process adherence, productivity, and quality trends.3. Change Enablement & Training- Drive process awareness and role-based training programs for delivery managers and project teams.- Promote Agile / CMMI / ISO awareness through workshops and knowledge sessions.- Lead change management initiatives to improve adoption and institutionalization of new processes.4. Continuous Improvement & Business Excellence- Identify, evaluate, and drive process improvement and automation opportunities across teams.- Perform RCA for process deviations and implement preventive measures.- Benchmark internal practices against industry best practices to continuously advance maturity.- Support customer audits, RFPs, and external assessments through robust process documentation.Required Skills & CompetenciesTechnical / Process Expertise- Strong working knowledge of CMMI, ISO 9001, Agile, and ITIL (as supporting, not core) frameworks.- Proven experience in QMS implementation, audits, CAPA, metrics dashboards, and process automation.- Hands-on experience with tools like JIRA, Confluence, MS Office, and Visio for process design and reporting.- Familiarity with DevOps practices and delivery metrics.- Exposure to engineering / product development / PLM / ERP project environments preferred.Soft Skills- Structured thinker, process-driven, disciplined, and collaborative.- Strong stakeholder management and communication skills — able to influence delivery leadership.- Comfortable operating in fast-growing, mid-size setups where you build processes from scratch.Experience Profile- Total Experience: 10–16 years- Relevant: 5+ years in software quality, QMS setup, or delivery process governance- Preferred Domains: Product Engineering, PLM, ERP, Digital Transformation, or Software Services- Education: BE / BTech / MCA / MBA (Preferred)- Certifications: CMMI, ISO 9001 auditor, Agile, or Lean Six Sigma (preferred but not mandatory)Why Join SteepGraph- Play a pivotal role in building SteepGraph's Delivery Excellence Framework for PLM and software projects.- Collaborate with global teams delivering next-gen PLM and digital transformation solutions.- Opportunity to define and scale processes across business units, impacting quality, governance, and customer success.