Software Quality Process Manager

Role Overview We are looking for a seasoned Software Quality Process Manager (SQA) to build and institutionalize SteepGraph's software delivery quality system from the ground up. This is a foundational role the first dedicated quality leader responsible for defining, implementing, and governing organization-wide delivery and quality processes aligned with CMMI, ISO 9001, Agile, and DevOps best practices. You will work closely with Delivery Heads, Project Managers, and Leadership to ensure predictable, high-quality PLM and software project deliveries through consistent templates, metrics, and governance frameworks. Key Responsibilities 1. Process Definition & Standardization - Define end-to-end delivery processes covering proposal, estimation, planning, execution, and closure. - Develop standardized templates for proposals, estimates, kickoff decks, governance packs, and project dashboards. - Design and implement frameworks for Agile ceremonies, JIRA governance, defect management, and DevOps-integrated QA. - Establish and maintain a version-controlled QMS repository for all templates, SOPs, and delivery artifacts. - Ensure consistent process adherence across all PLM and software delivery projects. 2. Quality & Governance Management - Implement and maintain QMS aligned with ISO 9001:2015 and CMMI Level 3+ standards. - Conduct internal, delivery, and configuration audits, track findings, define CAPA, and ensure timely closure. - Establish governance structures — steering committees, review cadences, escalation mechanisms, and delivery health checks. - Track and publish key delivery KPIs: defect density, process adherence, productivity, and quality trends. 3. Change Enablement & Training - Drive process awareness and role-based training programs for delivery managers and project teams. - Promote Agile / CMMI / ISO awareness through workshops and knowledge sessions. - Lead change management initiatives to improve adoption and institutionalization of new processes. 4. Continuous Improvement & Business Excellence - Identify, evaluate, and drive process improvement and automation opportunities across teams. - Perform RCA for process deviations and implement preventive measures. - Benchmark internal practices against industry best practices to continuously advance maturity. - Support customer audits, RFPs, and external assessments through robust process documentation. Required Skills & Competencies Technical / Process Expertise - Strong working knowledge of CMMI, ISO 9001, Agile, and ITIL (as supporting, not core) frameworks. - Proven experience in QMS implementation, audits, CAPA, metrics dashboards, and process automation. - Hands-on experience with tools like JIRA, Confluence, MS Office, and Visio for process design and reporting. - Familiarity with DevOps practices and delivery metrics. - Exposure to engineering / product development / PLM / ERP project environments preferred. Soft Skills - Structured thinker, process-driven, disciplined, and collaborative. - Strong stakeholder management and communication skills — able to influence delivery leadership. - Comfortable operating in fast-growing, mid-size setups where you build processes from scratch. Experience Profile - Total Experience: 10–16 years - Relevant: 5+ years in software quality, QMS setup, or delivery process governance - Preferred Domains: Product Engineering, PLM, ERP, Digital Transformation, or Software Services - Education: BE / BTech / MCA / MBA (Preferred) - Certifications: CMMI, ISO 9001 auditor, Agile, or Lean Six Sigma (preferred but not mandatory) Why Join SteepGraph - Play a pivotal role in building SteepGraph's Delivery Excellence Framework for PLM and software projects. - Collaborate with global teams delivering next-gen PLM and digital transformation solutions. - Opportunity to define and scale processes across business units, impacting quality, governance, and customer success.