Sales quality analyst
11 hours ago
Position Overview: We are seeking a meticulous and results-driven Quality Analyst to support our Sales team in maintaining high standards of performance and customer satisfaction. The ideal candidate will be responsible for evaluating, monitoring, and improving the quality of interactions between sales representatives and customers. This position requires attention to detail, strong analytical skills, and the ability to work closely with the Sales and Customer Support teams to implement best practices and drive continuous improvement. Key Responsibilities: 1) Monitor Sales Calls & Interactions: ● Evaluate and assess sales calls, emails, and chat interactions to ensure adherence to company standards, compliance guidelines, and customer satisfaction. ● Conduct regular reviews of recorded sales calls and customer communications to ensure quality, accuracy, and consistency. ● Provide feedback to sales reps on their performance and offer coaching to improve skills and effectiveness. 2) Quality Audits & Reporting: ● Conduct routine quality audits of sales processes, scripts, and CRM records. ● Track and report on key performance indicators (KPIs) for sales team performance such as conversion rates, customer feedback, and adherence to sales protocols. ● Prepare and present regular reports on quality trends, highlighting areas for improvement and suggesting actionable recommendations. 3) Process Improvement: ● Identify recurring issues or trends in sales calls, customer complaints, or operational inefficiencies. ● Collaborate with the Sales and Training teams to develop and implement corrective actions and process improvements. ● Work with Sales leadership to standardise and optimise best practices in the sales process. 4) Training & Development: ● Provide coaching and feedback to sales team members based on evaluation outcomes to improve their sales techniques and customer interactions. ● Assist in the creation and delivery of training programs focused on improving sales effectiveness and quality standards. 5) Customer Feedback & Satisfaction: ● Gather and analyse customer feedback to identify potential improvements in sales practices or communication strategies. ● Work with the Customer Success and Sales teams to ensure that customer complaints or issues are addressed quickly and effectively. 6) Collaboration with Cross-functional Teams: ● Work closely with the Sales, Marketing, and Customer Success teams to align on quality standards, sales strategies, and customer-centric goals. ● Liaise with Product and Operations teams to ensure that customer feedback is integrated into ongoing product development and service delivery. 7) Documentation & Compliance: ● Ensure that all quality processes, findings, and improvement initiatives are well-documented and accessible to relevant stakeholders. ● Maintain compliance with internal and external regulatory requirements during audits and evaluations. Preferred Qualifications: ● Experience working with sales teams in fast-paced or high-growth environments. ● Familiarity with sales enablement tools and techniques. ● Certification in Quality Assurance or Six Sigma methodology is a plus. ● Experience in process optimization and continuous improvement. Key Competencies: ● Attention to Detail: Ability to meticulously evaluate sales interactions for compliance and performance standards. ● Communication: Strong verbal and written communication skills for providing feedback and delivering reports. ● Analytical Thinking: Capable of interpreting sales data and identifying patterns or areas for improvement. ● Problem-Solving: Ability to proactively identify issues and collaborate with teams to implement solutions. ● Team Collaboration: Work effectively with Sales, Marketing, and Customer Success teams to drive quality improvements. Why Join Us? ● Impactful Role: Help shape the performance and success of the sales team, ensuring customer satisfaction and business growth. ● Career Development: Gain exposure to a dynamic and evolving sales environment with opportunities for professional growth. ● Collaborative Culture: Work in a supportive, team-oriented atmosphere where your input is valued. If you are passionate about quality assurance and want to make a direct impact on the success of our sales team, we encourage you to apply
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Quality Analyst- Inside sales
16 hours ago
bangalore, India Denave Full timeJoin Our Team as a Quality Analyst – Specializing in IT Hardware! Are you passionate about delivering excellence and have a keen eye for detail? Do you have experience or knowledge in IT hardware, particularly laptops and desktops? If so, we have the perfect opportunity for you! We’re seeking a Quality Analyst to join our dynamic team at Denave India Pvt...
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Quality analyst
5 days ago
Bangalore, India Convin Full timeQuality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At...
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Quality analyst
5 days ago
Bangalore, India Convin Full timeQuality Analyst - BPO Position: Quality Analyst - Telugu) Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for...
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Quality Analyst
22 hours ago
bangalore, India Convin Full timeQuality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we...
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Sales Quality Analyst
2 days ago
Bangalore Urban, India Truww Full timePosition Overview:We are seeking a meticulous and results-driven Quality Analyst to support our Sales team inmaintaining high standards of performance and customer satisfaction. The ideal candidatewill be responsible for evaluating, monitoring, and improving the quality of interactionsbetween sales representatives and customers. This position requires...
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Sales Quality Analyst
2 hours ago
Bangalore Urban, India Truww Full timePosition Overview: We are seeking a meticulous and results-driven Quality Analyst to support our Sales team in maintaining high standards of performance and customer satisfaction. The ideal candidate will be responsible for evaluating, monitoring, and improving the quality of interactions between sales representatives and customers. This position requires...
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Quality Analyst
8 hours ago
Bangalore, India Convin Full timeQuality Analyst - BPO Position: Quality Analyst - Telugu) Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for...
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Truww | Truww | Sales Quality Analyst
2 days ago
bangalore, India Truww Full timePosition Overview:We are seeking a meticulous and results-driven Quality Analyst to support our Sales team inmaintaining high standards of performance and customer satisfaction. The ideal candidatewill be responsible for evaluating, monitoring, and improving the quality of interactionsbetween sales representatives and customers. This position requires...
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Convin | Quality Analyst
1 week ago
bangalore, India Convin Full timeQuality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...
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Convin | Quality Analyst
2 days ago
bangalore, India Convin Full timeQuality Analyst - BPO Position: Quality Analyst - Telugu) Brief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At...
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Sales & Profit | Account Manager
2 days ago
bangalore, India Sales & Profit Full timeAbout our client: They are a leading digital testing boutique firm providing a complete portfolio of software quality engineering and testing solutions through a flexible combination of its on-shore, off-shore and crowdsourced workforce. Our clients range from growth stage start-ups to unicorns, to fortune 500 firms cutting across industries and covering the...
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Quality analyst engineer
2 days ago
Bangalore, India Rayvector Technologies Full timeQuality Analyst Engineer – Embedded Systems Position Overview: The Quality Analyst Engineer for Embedded Systems will focus on ensuring the reliability, performance, and functionality of firmware and embedded software. This role involves testing embedded systems, analyzing hardware-software integration, and implementing quality standards to ensure...
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Service Desk Quality Analyst
1 day ago
bangalore, India Tata Consultancy Services Full timeDear CandidateGreetings from TCS !!!TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.Role: Service Desk Quality AnalystLocation: Chennai/BangaloreExperience Range: 4 - 6 YearsEducational Qualification : 15 Years of Full Time...
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Quality Analyst Engineer
3 days ago
Bangalore, India Rayvector Technologies Full timeQuality Analyst Engineer – Embedded Systems Position Overview: The Quality Analyst Engineer for Embedded Systems will focus on ensuring the reliability, performance, and functionality of firmware and embedded software. This role involves testing embedded systems, analyzing hardware-software integration, and implementing quality standards to ensure...
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Quality Analyst
2 days ago
Bangalore - Virtual, India Amazon Full timeAmazon.com operates in a virtual, global e-Commerce environment without boundaries, and operates a diverse set of businesses worldwide, including Retail, third party marketplaces, e-Commerce platforms, web services for developers. The Retail Systems function is responsible for building retail platforms, tools and automation required to manage selection,...
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bangalore, India myGwork Full timeThis job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION:The Global Solutions Risk and Compliance (GSRC) team ensures that Amazon transactions satisfy legal and safety requirements in accordance to the guidelines across...
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Infosec quality and compliance analyst
10 hours ago
Bangalore, India ANSR Full timeAbout Illumina : Illumina is a leading developer, manufacturer, and marketer of life science tools and integrated systems dedicated to making genomics useful for all. Illumina’s integrated Indian global hub in Bengaluru, Illumina India Biotechnology Private Limited, is focused on technology activities that will help usher in the next wave of innovation...
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InfoSec Quality and Compliance Analyst
8 hours ago
Bangalore, India ANSR Full timeAbout Illumina : Illumina is a leading developer, manufacturer, and marketer of life science tools and integrated systems dedicated to making genomics useful for all. Illumina’s integrated Indian global hub in Bengaluru, Illumina India Biotechnology Private Limited, is focused on technology activities that will help usher in the next wave of innovation...
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Quality Control Analyst
2 days ago
Bangalore, India Aicumen Corporation Private Limited Full timeJob Title: Quality Control Analyst - Video Monitoring Job Description: We are seeking a Quality Control Analyst to join our team, focusing on real-time monitoring and evaluation of video alerts from Aicumen’s advanced video surveillance solutions. The role involves scrutinizing footage, identifying suspicious activities, and flagging incidents promptly to...
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bangalore, India Rayvector Technologies Full timeQuality Analyst Engineer – Embedded Systems Position Overview:The Quality Analyst Engineer for Embedded Systems will focus on ensuring the reliability, performance, and functionality of firmware and embedded software. This role involves testing embedded systems, analyzing hardware-software integration, and implementing quality standards to ensure seamless...
