Sales Quality Analyst

5 days ago

Bangalore Urban, India Truww Full time

Position Overview:

We are seeking a meticulous and results-driven Quality Analyst to support our Sales team in

maintaining high standards of performance and customer satisfaction. The ideal candidate

will be responsible for evaluating, monitoring, and improving the quality of interactions

between sales representatives and customers. This position requires attention to detail,

strong analytical skills, and the ability to work closely with the Sales and Customer Support

teams to implement best practices and drive continuous improvement.

Key Responsibilities:

1) Monitor Sales Calls & Interactions:

● Evaluate and assess sales calls, emails, and chat interactions to ensure

adherence to company standards, compliance guidelines, and customer

satisfaction.

● Conduct regular reviews of recorded sales calls and customer communications

to ensure quality, accuracy, and consistency.

● Provide feedback to sales reps on their performance and offer coaching to

improve skills and effectiveness.


2) Quality Audits & Reporting:

● Conduct routine quality audits of sales processes, scripts, and CRM records.

● Track and report on key performance indicators (KPIs) for sales team

performance such as conversion rates, customer feedback, and adherence to

sales protocols.

● Prepare and present regular reports on quality trends, highlighting areas for

improvement and suggesting actionable recommendations.


3) Process Improvement:

● Identify recurring issues or trends in sales calls, customer complaints, or

operational inefficiencies.

● Collaborate with the Sales and Training teams to develop and implement

corrective actions and process improvements.

● Work with Sales leadership to standardise and optimise best practices in the

sales process.

4) Training & Development:

● Provide coaching and feedback to sales team members based on evaluation

outcomes to improve their sales techniques and customer interactions.


● Assist in the creation and delivery of training programs focused on improving

sales effectiveness and quality standards.


5) Customer Feedback & Satisfaction:

● Gather and analyse customer feedback to identify potential improvements in

sales practices or communication strategies.

● Work with the Customer Success and Sales teams to ensure that customer

complaints or issues are addressed quickly and effectively.


6) Collaboration with Cross-functional Teams:

● Work closely with the Sales, Marketing, and Customer Success teams to align

on quality standards, sales strategies, and customer-centric goals.

● Liaise with Product and Operations teams to ensure that customer feedback is

integrated into ongoing product development and service delivery.


7) Documentation & Compliance:

● Ensure that all quality processes, findings, and improvement initiatives are

well-documented and accessible to relevant stakeholders.

● Maintain compliance with internal and external regulatory requirements during

audits and evaluations.


Preferred Qualifications:

● Experience working with sales teams in fast-paced or high-growth

environments.

● Familiarity with sales enablement tools and techniques.

● Certification in Quality Assurance or Six Sigma methodology is a plus.

● Experience in process optimization and continuous improvement.

Key Competencies:

● Attention to Detail: Ability to meticulously evaluate sales interactions for

compliance and performance standards.

● Communication: Strong verbal and written communication skills for providing

feedback and delivering reports.

● Analytical Thinking: Capable of interpreting sales data and identifying patterns

or areas for improvement.

● Problem-Solving: Ability to proactively identify issues and collaborate with

teams to implement solutions.

● Team Collaboration: Work effectively with Sales, Marketing, and Customer

Success teams to drive quality improvements.


Why Join Us?

● Impactful Role: Help shape the performance and success of the sales team,

ensuring customer satisfaction and business growth.

● Career Development: Gain exposure to a dynamic and evolving sales

environment with opportunities for professional growth.

● Collaborative Culture: Work in a supportive, team-oriented atmosphere where

your input is valued.


If you are passionate about quality assurance and want to make a direct impact on the

success of our sales team, we encourage you to apply

  • Sales Quality Analyst

    4 days ago

    Bangalore Urban, India Truww Full time

    Position Overview: We are seeking a meticulous and results-driven Quality Analyst to support our Sales team in maintaining high standards of performance and customer satisfaction. The ideal candidate will be responsible for evaluating, monitoring, and improving the quality of interactions between sales representatives and customers. This position requires...

  • Quality Analyst

    1 week ago

    bangalore, India Truww Full time

    Position Title: Quality Analyst – Sales Team Reports To: Sales Manager Location: Bangalore Job Type: Full-time Position Overview: We are seeking a meticulous and results-driven Quality Analyst to support our Sales team in maintaining high standards of performance and customer satisfaction. The ideal candidate will be responsible for evaluating,...

  • Quality Analyst

    1 week ago

    bangalore, India Truww Full time

    Position Title: Quality Analyst – Sales TeamReports To: Sales ManagerLocation: BangaloreJob Type: Full-timePosition Overview:We are seeking a meticulous and results-driven Quality Analyst to support our Sales team in maintaining high standards of performance and customer satisfaction. The ideal candidate will be responsible for evaluating,...

  • Sales Quality Analyst

    4 days ago

    Bangalore, India Truww Full time

    Position Overview: We are seeking a meticulous and results-driven Quality Analyst to support our Sales team in maintaining high standards of performance and customer satisfaction. The ideal candidate will be responsible for evaluating, monitoring, and improving the quality of interactions between sales representatives and customers. This position...

  • Quality Analyst

    4 days ago

    Bengaluru / Bangalore, India Wehyre Corporate Consulting Private Limited Full time

    The Quality Analyst is responsible for evaluating and ensuring the quality of the retention process, identifying areas for improvement, and implementing strategies to enhance sales performance and customer satisfaction. This role involves monitoring outbound retention calls, analyzing sales data, and providing feedback and training to the teamKey...

  • Quality analyst

    4 weeks ago

    Bangalore, India Convin Full time

    Quality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. ...

  • Quality analyst

    2 weeks ago

    Bangalore, India Convin Full time

    Quality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At...

  • Quality Analyst

    2 weeks ago

    bangalore, India Convin Full time

    Quality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...

  • Quality Analyst

    4 weeks ago

    bangalore, India Convin Full time

    Quality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At...

  • Quality Analyst

    4 weeks ago

    bangalore, India Convin Full time

    Quality Analyst - BPOPosition: Quality Analyst Brief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we...

  • Quality Analyst

    3 weeks ago

    bangalore, India Convin Full time

    Quality Analyst - BPOPosition: Quality AnalystBrief About Company:Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders.At Convin, we...

  • Quality Analyst

    2 weeks ago

    bangalore, India Convin Full time

    Quality Analyst - BPO Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin,...

  • Quality analyst

    3 weeks ago

    Bangalore City, India Convin Full time

    Quality Analyst - BPOPosition: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we...

  • Truww | Sales Quality Analyst | bangalore

    4 days ago

    bangalore, India Truww Full time

    Position Overview: We are seeking a meticulous and results-driven Quality Analyst to support our Sales team in maintaining high standards of performance and customer satisfaction. The ideal candidate will be responsible for evaluating, monitoring, and improving the quality of interactions between sales representatives and customers. This position requires...

  • Truww | Sales Quality Analyst | bangalore

    4 days ago

    bangalore, India Truww Full time

    Position Overview:We are seeking a meticulous and results-driven Quality Analyst to support our Sales team inmaintaining high standards of performance and customer satisfaction. The ideal candidatewill be responsible for evaluating, monitoring, and improving the quality of interactionsbetween sales representatives and customers. This position requires...

  • Quality analyst

    1 month ago

    Bangalore, India Convin Full time

    Position: Quality Analyst Brief About Company: Founded by IIT Delhi Alumni, Convin is a conversation intelligence platform that helps organizations improve sales/collections and elevate the customer experience while automating the quality & coaching for reps and backing it up with super-deep business insights for leaders. At Convin, we leverage AI/ML to...

  • Quality Analyst

    2 weeks ago

    bangalore, India Teleperformance Full time

    Quality Analyst, Should have experience in Domestic BPO, Should have experience in Quality Good comm skills, Should know two south languages, - Conduct regular training sessions to enhance team skills and knowledge of products/services. - Collaborate with cross-functional teams to identify areas for improvement in service delivery processes. - Analyse...

  • Quality Analyst

    1 week ago

    bangalore, India Teleperformance Full time

    Quality Analyst, Should have experience in Domestic BPO, Should have experience in Quality Good comm skills, Should know two south languages, Conduct regular training sessions to enhance team skills and knowledge of products/services. Collaborate with cross-functional teams to identify areas for improvement in service delivery processes. Analyse customer...

  • Quality analyst

    2 weeks ago

    Bangalore, India Teleperformance Full time

    Quality Analyst, Should have experience in Domestic BPO, Should have experience in Quality Good comm skills, Should know two south languages, Conduct regular training sessions to enhance team skills and knowledge of products/services. Collaborate with cross-functional teams to identify areas for improvement in service delivery processes. Analyse...

  • Risk Analyst

    3 weeks ago

    Bangalore Urban, India NAM Info Inc Full time

    Role: Risk Data AnalystLocation: BangaloreEmployment Type: Full-time with Nam InfoWork Schedule: Monday to Friday (5 days a week)Job ResponsibilitiesBe subject matter expert in Consumer Banking risk management preferably in the Lending businessAssemble vast amounts (structured and unstructured)Manage data aggregation project for Treasury Deposit...